6/10
As soon as we arrived the condo smelled of cigarette smoke. I immediately called the number on my reservation and they said they would send someone out to remove the smell from the condo; they would give us a call before they arrived. They NEVER arrived nor did they call. We decided to stay on the balcony or in the Master bedroom where the smell was not present. The condo was clean but due to damaged walls, old stained tub and dirty grout it appeared to look old, outdated, and not very clean. Also, two big bags of linens stayed next to our door the entire visit except for the last twenty four hours where the bags were literally placed in front of our door. I never leave a bad review but this stay was not what we expected. I have often thought of staying at the Phoenix but if this condo is a true refection then I will never stay there again. Note to whom ever handles the property calls. Please do what you say will be done and make things right. No one should have to limit their activity due to an unpleasant smell. We paid for a condo, not a bedroom and balcony. I hope this review will remind whomever is in charge to make the effort by correcting whatever is not right.
Cynthia and Joey C.
Séjour de 4 nuits en mai 2025