8/10 Bien
Hope B.
21 juin 2025
Les points forts : Propreté
Last minute change of condo
We had planned to stay in a different condo but due to plumbing issues, that reservation was cancelled less than a week before our stay. That company sent this condo which is under different management as a last minute option. Thankfully it was available and we booked it. Because we booked within a week, we had to drive to their office 15 minutes away in order to check in. Not a big deal but never had to before staying at The Wharf. They said they had an influx of fraud lately so better safe than sorry. Upon checking in, we were told that there was a work order already placed on a bathroom faucet. Someone would be there that day to fix it. No one came. We also learned a doorknob was completely missing from the same bathroom's door. I texted the next morning. Was reassured someone would come. No one came that day either. My MIL (also stayed with us) called and complained (it was her bathroom). Someone then came but didn't fix the problem. Had to call again and a plumber came out. Door knob had to be "special ordered" and wasn't replaced during our 4 night stay. The bathroom faucet was given a temporary fix but needs to be replaced. We were assured a manager would call and discuss some sort of discount/refund. No call ever came. Condo was nice with some wear but you shouldn't have to be in contact with the office multiple times daily during a vacation.
Hope B.
Séjour de 4 nuits en juin 2025