2/10 – Ungenügend
Hannah
Mit dem Partner gereist
26. Apr. 2026
Verbesserungswürdig: Personal & Service
The rooms were spacious and the location was convenient, Unfortunately, the overall experience quickly went downhill.
About two weeks before my stay, Hilton had just switched to a new internal system that hadn’t properly synced with third-party platforms like Expedia. As a result, I was charged for the full stay at the hotel, even though I had already paid in advance through Expedia. Despite showing my receipts and confirmation, the issue wasn’t resolved on the spot. What was most frustrating was being told that it was my responsibility to contact their accounting department to sort out the duplicate charge. Instead of taking ownership, the burden was placed entirely on me as the guest. Hilton used to feel reliable and customer-focused, but this experience suggested a shift in priorities. When something goes wrong, guests shouldn’t have to chase down a resolution themselves. For a resort stay, the added stress simply isn’t worth it. Life is busy enough without having to worry about being charged twice for your hotel.
Hannah
Aufenthalt von 2 Nächten im April 2026