2/10 – Ungenügend
Chris S.
18. Jan. 2025
Verbesserungswürdig: Sauberkeit
Poor Host, Avoid
I’ve booked 4 different stays in similar properties. This host 5Star Villa Holidays is after your money and cares not about anything else.2 weeks prior to arrival our booked house was changed on us. The substitute was close on paper but a nightmare in reality. The host company is located in Ireland, 5 hours time different from the property location. Communication with them was absurdly poor. Constant left messages and long waits for follow up. Our substitute property was in the same community as the booked prop. Yet we couldn’t get 2 parties of our group on property because they were not on the listing by name. Kind of important info to know prior to arrival.This house had no heat in the hot tub despite paying for it. A fridge that left a puddle on the floor every morning. TV’s that didn’t work, Wi-Fi out on two separate days. And it was grimy, poorly maintained and not clean.I contacted them after our stay. It was over Xmas and we paid a premium for it. It has been 3 weeks since and they have not returned my messages. Rent at your own risk!
Chris S.
Aufenthalt von 7 Nächten im Dezember 2024