6/10 Satisfaisant
JP O.
1 août 2025
Les points forts : Propreté
The room was beautiful as was the facility. We loved the views of downtown Phoenix from our room and from the pool. Staff were friendly (though suggested Bad Jimmy’s for a good burger, I didn’t solicit any more suggestions after that). The space advertised had a bedroom and a sofa bed, which was a main selling point for me as I was traveling with my teenage son. The room is and efficiency (albeit a beautiful one), with a leather couch not made for sleeping. No “bedroom” or “sleeper sofa”. When I noted this discrepancy, the response was “Will note that for future advertising,” not “how can we make it right”. The bathroom was also very nice, but more attention is need to installing the hardware. The toilet paper holder fell apart when I changed the roll. The towel rack came off the wall when hanging my towel and bruised my toe. I was able to re-install it, and noticed the tension holding it to the wall was from the mounts being placed too far apart, rather the mounting nuts being properly secured with an Allen wrench (as designed). I think this room could easily be a five-star experience with a little more attention to detail and more transparency about what is offered. The price is great, I would stay here again if I can back Phoenix (and didn’t need two beds).
JP O.
Séjour de 2 nuits en juillet 2025