6/10 Satisfaisant
Taylor
13 avr. 2026
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Services et équipements
The room at the property was clean and comfortable! The indoor pool was very, very cloudy. When standing on the steps, you could hardly see the bottom step in the 3 foot pool area due to how cloudy the water was. The indoor Jacuzzi temperature was lukewarm- just slightly warmer than the pool. The indoor pool temperature was great though. We had an issue upon check-in. We had accidentally put the wrong expiration date for our card upon booking. We had selected to pay at the hotel at the time of check-in. While we were driving to the hotel, we get an email from Expedia saying that there was an issue with payment and that we were going to be marked as a no-show. This was approximately an hour before check-in time even started. While chatting with Expedia customer service, the manager had the customer service agent ask us if we could use a different form of payment if we didn’t have the money. I was very much taken back by this. To mark someone as a no-show before check-in time even begins is wild. To also assume that someone would be coming on vacation with no money, is also wild. Humans make small errors. This would include typing in a single digit wrong on an expiration date. We travel 3 to 4 times a year as a family and we stay in Wyndham resorts for the majority of these vacations. This was the first time that anything like this has ever occurred. The experience before check-in really put a sour taste in our mouths and we were overall very disappointed pre-arrival.
Taylor
Séjour de 1 nuit en avril 2026
