Cleanliness was rated low due to mold in each of the showers and the floors in the kitchen and dining room had not been swept. Of most concern was the dirty towels behind the bathroom door on the floor and one on the peg; there was more soiled towels in the laundry room which we had to wash in order to have enough for our group of four. The corner laundromat was used to dry the towels. The sofa bed had unclean linen, the single bed had no linen, just a mattress pad and cover. We went to the variety store to purchase linen, comforter and pillows.
Check-In was straight forward.
Accuracy of the listing was rated low because the pictures included amenities like soap dispenser (found empty in a drawer), full kitchen was unusable because the k-cup machine did not work (bought a french press), the skillets were so badly chipped and scratched that the teflon coating would come off and into the food. One small saucepan. NO WINE GLASSES! We bought those, too.
Communication was a nightmare because I could not use the VRBO site, I had to create a GuestReady profile and communicate through their platform. I repeatedly had to explain myself only to be asked the same question again.
Location was convenient to the Metro which was nice but we were unprepared for the many abandoned buildings.
Overall rating was poor because in addition to the above for the first several days we were afraid for our safety as "someone" had entered into the apartment and GuestReady could not confirm