If you are staying on the Colonial Club side of the resort, you will be taken care of from the time you arrive at the lobby steps to when you depart. As soon as we arrived, our luggage was taken off our shuttle and tagged to be brought to our room for us. We were led to the VIP lobby where they got us set up, and our butler Alberto met with us. Alberto was the best butler we could've asked for! He gladly made every reservation and every accommodation we asked for and did all he could to make sure we were enjoying our stay. We were on our Honeymoon and trying to take advantage of the Honeymoon package offerings, and some items were not offered to us right away, such as a door sign, romantic decorations, a complimentary romantic breakfast, and dinner that we kept having to ask Alberto about, but he made sure to get us everything we deserved!
Prior to the trip, I was worried about food choices as I am very picky, but there were always so many options, whether you choose to go to the beach restaurant, one of the lobby restaurants, or the buffet. Food for every type of eater.
As for the room, upon arrival, the room was very clean. The toilet was by far the most surprising, as you barely have room to turn yourself around with the door closed. Throughout our stay, our room was cleaned when we desired, and there were only a handful of times they forgot to replenish an item, such as towels, and it would take a while to get a hold of someone.