2/10 – Ungenügend
Carl, Jacksonville
Mit der Familie gereist
2. Sept. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Where shall I begin? The pictures online must’ve been from years ago when it was under a different property name. When we arrived late in the evening, there was no one in the front and no way to call attention to anyone (ie, bell). When someone finally came in about
10 min later from outside she smelled like marijuana. They couldn’t find our reservation even though it was already paid in full. She tried to get a hold of upper management, but they never got back to her. She was also taking personal phone calls while trying to find a room that I already selected ahead of time and paid for. This whole check-in process took at least 40 minutes.
When we got into the room, it reeked of smoke. It was definitely rundown.
-Dust and grime on top of the fridge
-Fridge inside wasn’t wiped down
-Burn mark on the floor
-Hole in the wall from where a stove once was that wasn’t covered
-Carpet remnant on a wall corner was sticking out including a piece of metal that’s used to secure it
-Padding cover underneath chair was coming out and just hanging out
-Security latch to door was broken
-Rusty shower curtain rod
-Bathtub sealant was moldy
-Some of the linen was stained
-From the outside, overflowing trash, cigarette butts everywhere
-Shrubs and landscaping not maintained
I’m surprised that this is on Expedia’s list of hotel options. I should’ve really done my
homework and checked the reviews. Shame on me…it won’t happen again.
Carl
Aufenthalt von 1 Nacht im August 2025
