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Avis sur Mercure Manchester Norton Grange Hotel & Spa

4 out of 5
Mercure Manchester Norton Grange Hotel & Spa
Manchester Road, Castleton, Rochdale, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 213 avis sur 631." "
Note des voyageurs de 8 (Bien), d’après 224 avis sur 631." "
Note des voyageurs de 6 (Satisfaisant), d’après 113 avis sur 631." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 631." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 631." "

8,4/10

Propreté

8,2/10

Personnel et service

8,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Fabrice

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Water coming from tap is not very clear. Tried to take a bath, but water was so brown . . . . In shower, selector of temperature was not working properly. I took a shower with a very very high temperature.
Séjour de 1 nuit en mars 2020
Réponse de Rama le 30 mars 2020
Dear Guest, thank you for your feedback. when we reopen our hotel, we will certainly get this rectified. Regards Rama

6/10 Satisfaisant

Lola, Paris

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel qui ne reflète pas un hôtel 4 étoiles au niveau du confort et des services
Séjour de 2 nuits en novembre 2018
Réponse de Rama le 29 nov. 2018
Cher invité, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires à la suite de votre visite récente au Mercure Norton Grange Hotel & Spa. Je suis désolé que votre expérience n'ait pas répondu à vos attentes. permettez-moi de vous présenter mes excuses les plus sincères. J'espère que cette expérience étrange ne vous empêchera pas de revenir à nous. Nous sommes impatients de vous accueillir dans un avenir proche. Meilleures salutations Rama Arimilly. Directeur général

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
overall good experience, except for poor cocktails and food in the bar and poor service when weddings are there at the same time

6/10 Satisfaisant

Alexander, Ottawa

Les points forts : Propreté et confort de la chambre
Chambre Excellente - Nourriture Horrible
Repas du soir: Quantité trop petite. Je demande très épicé et j'ai reçu non-épicé Petit déj: Je ne sais pas combien de temps ils ont laissé la nourriture là mais c'était dégelasse! J'ai payé 10£ et j'ai pas pu manger :( Vaut mieux manger ailleurs. Sinon le service était ok et la chambre était super bien!

10/10 Excellent

Hamzah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really loved this property loved how closed away it was out of site not on a main road, rooms were nice and clean
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Jonathan

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It's ok but noisy. Privilege rooms are well-equipped and comfortable. The doors to the rooms slam shut, which doesn't seem to be the case at more modern hotels. Would stay again but wouldn't be first choice and much more a last resort.
Séjour de 2 nuits en mai 2024
Réponse de Rama le 6 mai 2024
Dear JonathanThank you for taking time to share this constructive feedback further to your recent stay here with us. I noted your feedback, we will certainly work on all points for improvements. we do hope you will give us an opportunity to serve you better. RegardsRama ArimillyGeneral Manager

8/10 Bien

laimis

Voyage en couple
Les points forts : Équipements
Just loved
Séjour de 1 nuit en avril 2024
Réponse de Rama le 3 mai 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel, nice and clean with friendly, polite staff. Had a great stay. Very happy .
Séjour de 1 nuit en avril 2024
Réponse de Rama le 28 avr. 2024
Dear PaulThank you so much for this 5 star rated review and your kind words. I will share your excellent feedback with the team, sure they will be thrilled.we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

8/10 Bien

Kenneth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Generally good value. It was not made clear at booking that breakfast was not included. This requires improvement. I am unsure if this is Expedia or the hotel but both need to address this. The chair in my room, while comfortable was rather worn and needs repair or replacement. Good attentive and helpful staff.
Séjour de 2 nuits en avril 2024
Réponse de Rama le 21 avr. 2024
Dear Kenneth,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I noted all key points from your feedback. We will certainly work on all of them individually.We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Flora

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely facilities. Staff were very helpful
Séjour de 2 nuits en avril 2024
Réponse de Rama le 16 avr. 2024
Dear Flora,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

10/10 Excellent

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Rama le 9 avr. 2024
Dear KerryThank you so much this 5 star rated review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 Bien

Tammy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good breakfast
Séjour de 1 nuit en mars 2024
Réponse de Rama le 16 mars 2024
Dear TammyThank you so much for taking time to award a 4 star rated review to us further to your recent stay here with uswe look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff lovely room lovely stay 5*****
Séjour de 2 nuits en mars 2024
Réponse de Rama le 4 mars 2024
Dear AmandaGood Morning. Thank you so much for taking time to share this 5 star review and your kind words further to your recent stay her with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Andris

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff super helpful, nothing was too difficult for them. Excellent room amenities. Fabulous spa.
Séjour de 1 nuit en février 2024
Réponse de Rama le 17 févr. 2024
Dear AndrisThank you so much for such a fabulous review of your stay with us. We are delighted to learn you enjoyed your stay with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

gary

Les points forts : Propreté
Séjour de 2 nuits en février 2024
Réponse de Rama le 17 févr. 2024
Dear GaryThank you so much for taking time to share 5 star rating further to your recent stay here with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 Satisfaisant

Fabien

Séjour de 3 nuits en février 2024
Réponse de Rama le 14 févr. 2024
Hi FabienGood MorningThank you for taking time to share your score further to your recent stay her with us. We look forward to welcome you back in near future. Best RegardsRama

8/10 Bien

Alison

Séjour de 1 nuit en février 2024
Réponse de Rama le 12 févr. 2024
Dear AlisonGood Afternoon. Thank you for taking time to share this 4 star review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Paul

Séjour de 1 nuit en février 2024
Réponse de Rama le 11 févr. 2024
Dear Paulthank you so much for taking to share a 5 star review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

4/10 Médiocre

Nick

Séjour de 1 nuit en février 2024
Réponse de Rama le 10 févr. 2024
Dear Nickthank you for your rating further to your recent stay here with us. RegardsRama ArimillyGeneral Manager

8/10 Bien

Jamie

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Rama le 9 févr. 2024
Dear JamieGood Morning. Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 Bien

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stsy
Great facilities
Séjour de 1 nuit en janvier 2024
Réponse de Rama le 28 janv. 2024
Dear Matt,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. we are pleased to learn you enjoyed your stay with us. Best Regards,Rama ArimillyGeneral Manager.

8/10 Bien

Fabio

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Rama le 21 janv. 2024
Dear Fabio,Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.We are pleased to learn you enjoyed your stay with us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

2/10 Horrible

Oluseyi

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Our worst local stay in UK.
The hotel would be better as a care home for elderly. Not children friendly as there many restricted activities for kids. The staff attitude was below bad. They don’t recognise guests and they are rude. Still yet to receive pre authorised £100 2 weeks after check out. Several calls and emails on this but staff appear clueless. I need to mention that they keep debiting our card account after check out without our consent. The receptionist who checked us in and took our card for pre approval did not remember the refund on check out until we asked. The facility is archaic and poor . Not a pleasant experience. The breakfast is 5/10
Séjour de 2 nuits en décembre 2023
Réponse de Rama le 21 janv. 2024
Dear OluseyiGood evening. Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Please accept my sincere apologies, that your experience did not meet your expectations.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.once again thank you for feedback.Best RegardsRama ArimillyGeneral Manager

6/10 Satisfaisant

Fatima

Voyage en famille, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Lovely hotel. Rooms a bit dated but spa is lovely
Séjour de 1 nuit en janvier 2024
Réponse de Rama le 9 janv. 2024
Dear FatimaThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.wee are delighted to learn you enjoyed our spa facilities & our hotel in general. I noted your comments about the bed rooms, we will certainly work on it. We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 Bien

Frances

Séjour de 2 nuits en décembre 2023
Réponse de Rama le 21 janv. 2024
Dear Frances,Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.we are pleased to learn you enjoyed your stay with us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

2/10 Horrible

Callum

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Got woken up at 4:30am by a neighbouring room on our corridor having a domestic, screaming, shouting, banging, throwing glass bottles and slamming doors. Rang reception to report and no answer. Went on for at least an hour before the police turned up and carried on for another hour after that. Couldn’t get back to sleep so checked out at 7:30am, police still there. No apology or customer service from the staff. No one at reception when we handed the key in. Won’t be staying again. Awful nights sleep
Séjour de 1 nuit en décembre 2023
Réponse de Rama le 1 janv. 2024
Dear CallumHappy new Year :) Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am upset to learn the incident next door deterred your experience with us. as you can understand this is not in our hands. I noted your comments about Nights team's response. I will certainly address this with the individuals involved. Best Regards Rama Arimilly. General Manager

10/10 Excellent

Jo-Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Rama le 23 déc. 2023
Dear Jo-Annethank you so much for a 5 star review. we are delighted to learn you enjoyed your stay with us.We wish you Merry Christmas & Happy new Year.Best RegardsRama ArimillyGeneral Manager

6/10 Satisfaisant

Quentin

Voyage d’affaires
Les points forts : Personnel et service
Good...but
I'll only rate it as average because it was overpriced and fell below my expectations However, it's a good hotel with amenities, just does not meet the value for money in comparison with others.
Séjour de 1 nuit en décembre 2023
Réponse de Rama le 23 déc. 2023
Dear Guestthank you so much for this constructive feedback. we will certainly reflect on it. Wish you Merry Xmas & Happy New Year.Best RegardsRama ArimillyGeneral Manager

8/10 Bien

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed the pool and spa facilties. Had a really enjoyable stay would definitely stay again.
Séjour de 1 nuit en décembre 2023
Réponse de Rama le 11 déc. 2023
Dear CharlotteThank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa.I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

6/10 Satisfaisant

Christine

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Rama le 11 déc. 2023
Dear Guest,Thank you for taking time to share your 3-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Stayed 2 nights over weekend. Not told until after paying that they host busy events on weekends with loud live music until 1am. Friday night was unpleasant but on Saturday night there were two parties meaning the whole hotel was heaving with rowdy drunk and noisy people. The music and DJ on mic was unbearable in the hotel room, despite the tv on loud. One of us is autistic and suffering from burn out. We messaged ahead for a quiet room but we’re still above one of the event rooms. Anywhere looking at the floor plans, these events consume the whole hotel. We paid nearly £300 for a quiet spa chilled weekend to recharge and were unable to relax or sleep, returning shattered. When live events are on, the hotel also stops serving food between 7-9pm meaning we had to go out both nights. There is a notice on the reception desk telling you these details and asking not to complain to management as no refunds or complaints will be heard by them on this basis. Fair had we been told before booking, but would not have booked had we known! Breakfast superb, spa/gym/pool very lovely. Hotel generally needs a good update and some care globally.
Séjour de 2 nuits en décembre 2023
Réponse de Rama le 11 déc. 2023
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we will certainly work on your feedback.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

4/10 Médiocre

Geoffrey

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Had a confirmed tein room. On arrival the room only had one bed. Was offered a family room that wasn't made up nad was offered bedding for us to make it up ourselves. Not acceptable in my opinion.
Séjour de 3 nuits en novembre 2023
Réponse de raeisha le 1 déc. 2023
Hi Geoffrey Please accept our apologies for the inconvenience. This should never happen.We will ensure that you have a pleasant stay at Mercure Norton Grange spa during your next stay.

10/10 Excellent

Alison

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Rama le 16 déc. 2023
Dear Guestthank you so much for a 5 star review further to your recent stay here with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 Satisfaisant

Anthony

Les points forts : Propreté
Room was lovely decorated, very clean, bed very comfortable. Lovely space. Lovely bathroom and heating worked well. Great products/amenities provided in rooms The hotel communal areas however were freezing. Had to sit in bar area on both nights with heavy jacket. Waited for some time before staff appeared at bar to be able to order food and drinks. Waited so long for ketchup for meal that meal had to be reheated as had gone cold Would have liked more choice at breakfast in regards cold meat, cheeses etc as not everyone likes cooked/fried breakfasts All Staff were very pleasant and helpfull.
Séjour de 2 nuits en novembre 2023
Réponse de Rama le 20 nov. 2023
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Please accept my sincere apologies, that your experience did not meet your expectations.I made a note of all your comments in your feedback, we will certainly work on it.Thank youBest RegardsRama ArimillyGeneral manager

10/10 Excellent

farida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Rama le 20 nov. 2023
Dear GuestThank you for 5 star rating further to your recent visit here with us. we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

10/10 Excellent

Steve

Séjour de 1 nuit en novembre 2023
Réponse de Rama le 11 nov. 2023
Dear SteveThank you so much scoring us with a 5 star review further to your recent stay here with us. We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Grzegorz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic relaxing time
Privilege room are fantastic, lots of space, very comfy bed big bathroom with bath and separate shower. Spa is very good ,we had fantastic relaxing time.
Séjour de 1 nuit en novembre 2023
Réponse de Rama le 7 nov. 2023
Dear Grzegorz,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

2/10 Horrible

Nicola

Séjour de 1 nuit en novembre 2023
Réponse de Rama le 11 déc. 2023
Dear Guest,Thank you for taking time to share your rating further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

10/10 Excellent

hayley

Séjour de 1 nuit en octobre 2023
Réponse de Rama le 4 nov. 2023
Dear HayleyThank you for taking time to share this 5 star review further to your recent stay here. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

2/10 Horrible

Ling Ho

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not responsible
I was staying there on 9 Sept, which was during heat wave in England. I planned this stay because we want to have a good sleep as the room has air conditioning. On the night of 9 Sept, we found the air conditioner was not working. Staff from reception and the duty manager came to check, but failed to fix it. They said the hotel is full and cannot change for another room. As that time was 11 pm, it was too late to go home and I could only stay in such a hot room. They said they could refund for my stay, and I have requested a fan for some ventilation. They could only give me a 9 inch fan, for a three member family in a hotel room. The other morning we went to check out, the reception staff has changed. She said she cannot arrange the refund, and will need to ask for permission from manager and return to me. While she finally returned to me that they have provided an “alternative”, so cannot refund for my stay. My family and myself were angry. Is the 9 inch fan a alternative? And that was me in asking a fan, not even the staff suggested on that night. I feel too bad in my stay.
Séjour de 1 nuit en septembre 2023
Réponse de Rama le 10 oct. 2023
Dear Guest,thank you for your feedback further to your recent stay here with us. we understand you have been speaking to our reservations team and a solution been offered to you. should you wish to proceed with it, please reach out our team. Best RegardsRama ArimillyGeneral Manager

4/10 Médiocre

Leif Normann

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Rama le 6 oct. 2023
Dear GuestThank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Rama Arimilly General Manager

8/10 Bien

M

Séjour de 1 nuit en octobre 2023
Réponse de Rama le 6 oct. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

10/10 Excellent

Michael-Elliott

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Rama le 5 oct. 2023
Hi Michael-ElliottGood Morningthank you so much for a 5 star review further to your recent visit to us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 Bien

Lucie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Rama le 3 oct. 2023
Dear LucieGood Afternoonthank you for taking time to share this 4 star review further to your recent stay here with us.We are pleased to learn you enjoyed your stay with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 Bien

José

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quarto vocacionado para clientes deficientes
Serviço profissional bem organizado. Menos bom, atribuiram-me um quarto vocacionado para deficientes sem me avisarem previamente.Não gostei.
Séjour de 1 nuit en septembre 2023
Réponse de Rama le 2 oct. 2023
Dear JoseThank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.I noted your comments about disabled rooms. for your future bookings, will you please send us a line addressing the same, so that we will ensure you are allocated a standard room. Thank you & Have a good afternoon. Best ReagrdsRama ArimillyGeneral Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved our stay here
The customer service we received was excellent from every member of staff we spoke to. Our room was lovely and the facilities, i.e. swimming pool, jacuzzi, etc were great. Just one small point, my husband felt the floor of the changing rooms needed a bit of a clean. Breakfast was delicious with such a wide range of options - one of the best buffet breakfasts we've had.
Séjour de 1 nuit en septembre 2023
Réponse de Rama le 28 sept. 2023
Dear Guest,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

6/10 Satisfaisant

Lindsay

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Norton Grange review 22nd to 24 September 2023
Hotel and rooms tired and in need of an update, refurbishment. Some parts clean others not. Room was okay. The best part of the hotel was the spa, swimming pool areas. The spa staff were helpful and attentive. The bar, dining and reception areas lacked basic and efficient customer service.
Séjour de 2 nuits en septembre 2023
Réponse de Rama le 28 sept. 2023
Dear Lindsay,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. We will certainly work on the areas you addressed in your feedback.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 Bien

Nicola

Voyage en groupe
Les points forts : Personnel et service
Nice hotel
The hotel setting is nice and the staff were very friendly. The restaurant / bar are a little tired looking. We had a room with a fold out bed and the fold out bed mattress was uncomfortable as you can feel the springs. The food was lovely especially the dinner in the restaurant. The spa is tired looking but the range of services is excellent.
Séjour de 1 nuit en septembre 2023
Réponse de Rama le 28 sept. 2023
Dear NicolaThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I noted all areas of improvements from your feedback. we will certainly work on it. We look forward to welcoming you back in near future. Best Regards,Rama Arimilly.General Manager

10/10 Excellent

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night only.
Lovely welcome from a lady who was from the Caribbean.
Séjour de 1 nuit en septembre 2023
Réponse de Rama le 28 sept. 2023
Dear ThomasThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 Bien

Natasha

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, lovely spa. Beds could have been a little comfier and not particularly sound proof. Staff were friendly
Séjour de 2 nuits en septembre 2023
Réponse de Rama le 17 sept. 2023
Dear Natasha,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager