2/10
Nearly everything was great except a huge safety concern and I take safety extremely seriously, so only 1 star. The unit was clean and as described, it was well stocked BUT the electronic lock gave me issues upon check-in. The lock did not work on the first 5 tries to open, the code was accepted and I'd hear the deadbolt start to move but would fail and error out. On the 6th try it worked to let me in and this should have been an indication of what was to come the next morning.
After waking up and getting ready to leave around 8am the next morning, I was all set to go and the deadbolt lock WOULD NOT OPEN. I was locked INSIDE the unit. After nearly 10 minutes of trying and a very sore hand, I was left with no other option but to call the after hours help line. I spoke with the representative, explaining the issue and they were not able to resolve the issue remotely, saying they were sorry and would send out a locksmith. They asked if I had a screwdriver to open the lock and since I don't travel with those I was sort of stuck. They did authorize me to try as hard as I could to open the lock and if it broke they would not fault me but that did not work and I'm a big guy at over 6ft. I did not want to break the window and would not fit through a smaller window near the door. After another several minutes shaking the door vigorously and trying to move the deadbolt it finally opened.
This could have been a big problem in the middle of the night had there been an emergen
Ryan H.
Séjour de 2 nuits en octobre 2024