Nos appartements pour week-ends à louer à SantʼEllero

« For late arrival, a payment in cash is required, but you know the amount only after booking. Thus, as we were supposed to arrive at the apartment at 10:50pm, we withdrew 44€ in cash right before taking the train (20€ for late arrival before 11pm + 2 persons*2 nights*6€ for usual fees). However, our train was delayed and we arrived at the apartment at 11:22pm. We explained the situation to the person in charge of the check-in, offering to give him the missing cash (due to the not forecasted late...

« Worst place I have ever stayed! The place was clean and the location decent, but anywhere in Florence is decent. I have never had such a terrible time contacting the hosts. It is a company that runs it and does not care for you at all. I was stuck outside the apartment for an hour trying to get in contact and calling every number with no success. The host company ghosted us 2 days before arriving, but I was already in the country, so I did not have time to cancel and find something else. They...

« This place is in a very good location and was clean. When we arrived, the man checking us in was more eager to get the tax money and a copy of our passport and then bolted out of there. He gave us no instructions whatsoever about anything in the apartment. The washing machine did not work,the microwave wasn’t working and only one burner on the stovewas operable. We also had to beg for more toilet paper as there’s really cheap tp-one roll barely lasted half a day. Really poor quality toilet...

« Beautiful place. Lots of steps to get in the apartment with codes, lock box, parking. Noisy street! Very warm in the place when arrived. Contacted host and they had the remote for the air conditioning. Took hours to drop off the remote to lower the temp. Who keeps the remote from the renters? Very strange!!! »

« Réservation pour 2 chambres mais seule une réellement. Queques difficultés pour trouver l'entrée mais le réceptioniste sympa. Appartement très correct toutefois mal isolé »

« Is was a beautifful apartment, really charming and cosy. Lovely neigberhood »

« Excellent location,, excellent stuff, everybody was very helpful and kind. Very pleasant experience. »

« Limpeza e prestatividade da anfitriã »

« This is not the property for you if you have accessibility issues. Or if you like everything neat and tidy, consistent and predictable. This apartment has been converted out of the stables of a 15th Century Town Palace, this means walls in odd places, different floor heights, tight spiral staircase, and old plaster painted over, there is not a lot of natural light, I think this is what most bad reviewers pick up on, so if you like big natural windows and views you will not find them here. ...

« No human being should have to spend a night here! I booked this place for 3 nights. After dropping off my bags before cleaning time, I returned to the room after midnight. The smell was unbearable, a mix of cigarette smoke, sewage, and mold. I made the mistake of opening the wardrobe to put my clothes away. The odor inside was absolutely disgusting, as if an animal had died there. I seriously considered leaving in the middle of the night. But being on the second floor with no elevator, carrying...

« Great space, nice location. We weren't allowed to check in until 6:00 pm. Only consolation was "there was an incident". Also unexpected large deposit that required 1 week to be return. »