We booked and paid for this property in January of 2022. In April, I received an email from someone who claimed to be the new owner stating that they had done new renovations, and they would need an additional $2000 from us by the end of the week, or our reservation would be cancelled. I replied that I would not be paying more for my reservation, and called VRBO. I was assured by VRBO that I did not have to pay any more money. Closer to our vacation, I started receiving rental agreements from the property manager that they wanted me to sign. I have never had to sign addition paperwork outside of the VRBO agreements, and was not comfortable doing so. After them threatening to cancel our reservation if we didn’t pay more, I was skeptical of signing anything extra for them. Before we arrived the day of check in, the property manager called me to tell me the previous renter broke the oven, and it would be Monday before they could get it fixed. We rearranged our menu for the first 2 nights since we couldn’t use the oven. Finally on Thursday, I sent the property owner a message asking about the oven since I hadn’t heard anything, and she just said they couldn’t find the part. They did not offer a discount, or even an apology for the inconvenience. About a week after we got back from our trip, I received another email stating there had been a claim against us for a broken patio chair, and the replacement cost was $749. The chair was not broken when we left. We bought the insurance, so we don’t have to pay for it, but there is no way that chair is $749! I feel like they are being shady with the insurance company as well as their renters. I wonder if the people before us really broke the oven.
Aside from the shady vibes I got from dealing with the owner and property manager, the house was just ok. It is not user friendly at all. All the bedrooms are very cramped, and there is no where to put your clothes. The bedrooms that had dressers were hard to use. The drawers were off the tracks and very hard to open. The closets were the only option, but plan on bringing your own hangers. There were so many throw pillows on the master bed that we filled the master bedroom closet with pillows instead of clothes.
We stay at this beach every year, and have been in great houses, and have never had a problem. The beach and neighborhood are great, but I would not recommend staying at this property.
