8/10 Bien
Suzanne M.
3 août 2025
Les points forts : Propreté
The owners/management was very quick to respond about a possible early check in and gave us all information needed! They were organized and prompt with multiple forms of communication (VRBO, email and text). The house was gorgeous and easily accessible. It was perfect for our group and had everything we needed. Once we got to the house, it would not cool. After a few hours of keeping shades drawn, doors, shut, etc. the house still wouldn’t cool past 75-76 degrees. We called, texted, emailed and messaged management multiple times with no answer. The fridge also was not keeping food cold enough. Ice was melting in the freezer and our milk was warm after 4 hours in the fridge. Typically this is not an emergency as we had coolers and ice, but our 2 year olds life saving heart medication needs to stay cold (but not frozen) and we had to find an alternative place to store it. Once we got ahold of the company the next morning, we had to make multiple attempts to get the problem fixed (to be fair there was a miscommunication regarding the fridge). The woman we spoke to was very calm and understanding and we really appreciate her efforts in getting it fixed! Things happen, we totally understand, our biggest concern was our medically fragile child comfort in the warm house and ensuring his meds were at the appropriate temperature. Once both technicians came, things improved and it was great! We did not make it to the pool as we were exhausted from the beach every day. Overall, great!!
Suzanne M.
Séjour de 5 nuits en juillet 2025