2/10 – Ungenügend
Leigh Ann
5. Jan. 2026
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
After driving five hours to the property, we were unable to access the unit at check-in due to incorrect and delayed door codes following a unit change by the owner. Despite multiple messages from me and repeated attempts by VRBO agency to contact the owner.
We were locked out for over two hours. As a mother traveling with my son, and with it getting dark in an unfamiliar area, we were forced to book another place to stay. A VRBO representative ultimately helped us locate alternate accommodations at the last minute.
Although a door code was eventually sent with an apology after basically begging for a code -it arrived after we had already booked another hotel. I followed up stating other accommodations were made. All follow-up communication consisted of automated messages, including instructions to “enjoy your stay” and later how to check out, despite the fact that we never accessed or stayed in the unit. No one from the property reached out personally.
Please read prior reviews carefully regarding owner responsiveness. When access issues occur, timely and personal communication is critical. My hope is that sharing this experience prevents another family from going through the same situation. I should have heeded the previous reviews. As well as my funds were tied from having to pay for two different hotels. Thanks
Leigh Ann
Aufenthalt von 3 Nächten im Januar 2026