4/10 Médiocre
Laura
Voyage en famille
19 mai 2024
Les points forts : Propreté
Disorganized. Came in at 3 o’clock to see if they had an early check-in, they didn’t but that’s fine. I was told my room would be ready at 4. I came back in few minutes before waited in line more than 20 minutes, while the desk clerks sorted out some mess that was made instead of helping others. There was three people, one person could’ve checked people in when it was my turn. The room was not ready. I ended up asking how will I know my room is ready and will I have to wait in this long line again. I was told they would call me. I sat in the lobby and waited. The person that I had went to never said anything to me and then finally after 40 minutes, another clerk said he could help me and took me in front of others and the person that I originally spoke to said oh I have her keys right here. Why didn’t she call me? We’ve been waiting past the check in time. It was just really ridiculous. I’ve never experienced anything like this. I have never not had my room ready on time the room that I paid for to be ready at that time. The room itself is OK. Definitely some furniture that needs to be replaced because the backs are torn on the chairs, but everything else was acceptable. A smart TV might be nice in this day and age. Really really great view!
Laura
Séjour de 1 nuit en mai 2024