2/10 Horrible
Carol T., Santa Rosa
28 avr. 2025
Les points faibles : Propreté
Do not stay here. Unclean house with rodents. Bad property management company.
Local VR was terrible & are not a local management company (located in another state) with horrible customer service. The house had serious problems: Wi-Fi didn’t work; the refrigerator was dirty & full of old food so we had to clean it; the refrigerator got so cold (adjusting it did not help) that it froze & ruined our sliced turkey and many other items that required a regular temperature; kitchen cabinets, shelves & drawers were dirty; stove burners did not get hot enough to boil a pot of water; bathroom sink was clogged; carpet had dark, permanent stains all over; old food was stuck in the bedroom headboard; trash baskets were full; dead flies & insects were in windowsills & light fixtures. Mice or rats came into the kitchen pantry & on counters and ate our food & got into our food packages and bags, leaving things torn up & leaving rodent droppings all over the kitchen. All of our food was contaminated and ruined. We were a big family with children so hundreds of dollars of food were ruined. This house was unsanitary and dirty. Local VR was unresponsive and only an operator answered the phone. They did not care about the condition of the home or its problems. We love this area in Tahoe and have always rented clean homes before we rented this one. We will never rent from Local VR again. And will never rent this house again.
Carol T.
Séjour de 7 nuits en juillet 2024