All in all, we loved our time at Las Catalinas. A few things we wished would have gone better. The AC in one room did not work. Maintenance was promised the morning after our arrival. It never came. The dryer did not work, so we could not wash our clothes without a dryer. That was a known issue before our arrival (a panel was missing from the dryer) but that was overlooked. That is a big deal for a family expecting to be able to wash clothes during the stay. All in all, we thoroughly enjoyed our stay, but these inconveniences are too easy to correct. So, it says something about the level of concern and responsiveness of the property management. The focus and concern for the guest experience are just not there. The leadership of the property management team has not instilled a level of attention to detail into their team. Details matter. They do, and the Property Management team does not seem to really grasp that. Otherwise, we would have had a functioning Washer and Dryer, and Air Conditioning in every room. There are some things that simply saying Pura Vida does not change. The Property Management is not up for the task. They do not have Guest Comfort in their priorities. It is a leadership challenge. And in this area, it is a leadership failure. If it happened to us, it could certainly happen to you.