The perks about this place is the location and the actual staff are very nice and hard-working. Otherwise, it is a shame that management and the hotel as a whole, does not match the efforts of the staff. The room was way too small for the cost. All there was in the room was the bathroom, a closet and 2 twin beds. On our second night there, we discovered a scorpion in our room. We were never offer any change in rooms after this incident so we the remaining nights there were more worrisome. And to top it off, the property is listed as family friendly with 1 child staying for free. However, after 4 days of being there and fully paying for the room - we were asked to pay an additional $200 for our child. We never received nor were offered an upgraded room to help with spacing and to justify where the $200 magically came about. We never received nor were offered extra bedding, extra towels or even breakfast for our child. We paid for our child each time we chose to have breakfast there and honestly, I had no problem with that part. But it is principle of asking for more money without any additional resources. After a lot of discussion, we left 1 day earlier to what we reserved and paid for and incurred a separate hotel fee since we ended spending our last night in a different hotel. Overall, it truly ruined our trip to Tulum. I have ALWAYS used expedia for my trips and this is the first time, I have been truly disappointed in a listing and a choice from the site.