Hi Donna - Thanks for the great review!

Thank you Amone for the great review. We hope to see you again soon!

Thank you for sharing your feedback with us. We're sorry to hear about the inconvenience you experienced.We'd like to clarify that your reservation was booked as non-refundable. Additionally, we encourage all our guests to consider purchasing travel insurance to protect themselves against unforeseen events like this.

Hi Leslie - Thanks for the 5 out of 5

Thank you for the great review.

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by noise. We value your input and will explore ways to enhance the overall experience for our guests.

Thanks Brian for the perfect review!

Thank you for sharing your thoughts! We're glad to hear you enjoyed our dog-friendly environment. We appreciate your feedback on the facilities, and we're always looking for ways to improve. If you have any specific suggestions or areas you think we could enhance, please feel free to let us know. We value your input and strive to make our guests' experiences even better.

Thank you KYUNGMI for the perfect rating!

Thanks Carl for the great review!

Hi Kerrin - Thank you for leaving an awesome review!

Dear James,Thank you for taking the time to share your experience, and we appreciate your kind words about the hotel and its proximity to the mountain.We're genuinely sorry to hear about your interaction with one of our front desk members. Providing exceptional service is our top priority, and we regret that you did not receive the level of hospitality we aim to deliver. Your feedback is important to us, and we would appreciate any additional details you can provide about the specific incident to help us address the matter internally.We are committed to making improvements based on your insights and ensuring that future guests receive the outstanding service they deserve. If you have the time to share more information, please feel free to reach out to us directly.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a much-improved experience.

Dear Carolina,Thank you for bringing your concerns to our attention, and we genuinely apologize for any confusion during your stay. We understand that not having the expected amenities can be disappointing, and we sympathize with any inconvenience caused.It's important to note that our hotel does not offer breakfast-included packages. We recommend reviewing your booking details with your agent to ensure accurate information about the amenities included in your reservation. We understand how such discrepancies can impact your experience, and we're here to assist in any way we can.If you have any further questions or if there's anything we can do to enhance your experience, please don't hesitate to contact us directly. Your satisfaction is our priority, and we appreciate your understanding

Thanks Hugh for the 10 out of 10!

Thanks logan for the 5 out of 5!

Thanks Kyleen for the great rating

Thanks Christiana for the great review!

Thank you Raoul for the great review!

Hi Mark - Thanks for the 5 out of 5!

Hi Bevan - Thank you for the perfect review! We hope to see you again soon!

Thank you for taking the time to provide feedback on your recent stay. We noticed that your rating was 1 out of 5, and we genuinely value your input.To better understand your experience and address any concerns you may have had, we kindly request additional details or comments regarding your stay. Your feedback is crucial to our continuous improvement efforts, and we want to ensure we address any issues to enhance the quality of our service.If you could spare a moment to share more information, it would be greatly appreciated. We are here to assist and make any necessary improvements based on your insights.Thank you for choosing us, and we look forward to hearing from you.Best regards,

Thanks Kenny for the 5 out of 5!

Thank you Jorge for the great review!

Thanks Hugo for the great review

Thanks Dipen fo for the great rating!

Thanks Douglas for the great review.

Thank you Adriel for the gfreat revioew!

Thanks Ana Carolina for the 5 out of 5!

Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest evaluation of your recent stay, and we apologize for any inconveniences you experienced.We understand that the costs associated with transportation and other amenities may have contributed to your overall dissatisfaction. We strive to offer competitive and fair pricing for our services, and your input is essential in helping us assess and adjust our offerings.While we regret that your experience did not meet your expectations, we genuinely value your insights. It's important to us that our guests feel they are receiving good value for their investment. In light of your concerns, we encourage you to explore alternative accommodation options that may better align with your budget and preferences in the future.We appreciate your understanding and hope that you find accommodations that better suit your needs.Safe travels, and we wish you the best in your future endeavors.

Hi kim - Thank you for the perfect rating!

Thanks wooseok for the great review!

Thanks Karei for the 5 out of 5!

Thanks Alex for the 5 out of 5!

Thanks David for the 10 out of 10.

Thanks Gail for the 5 out of 5!

Hi Rachel - Thank you for the great review!

HI Anonymous - THanks for taking the time to leave a rating.

Thanks Richard for the great rating!

Thank you Gurilla for the 10 out of 10!

Thank you for your feedback! We're delighted to hear that you enjoyed our games and small shop. We sincerely apologize for the cleanliness issue and the hair in your pizza – this is certainly not the experience we aim to provide. We'll address these concerns with our team to ensure a better experience in the future. We're glad you had a pleasant stay at our hotel and that you enjoyed our pool and jacuzzi. We hope to welcome you back soon for an even better experience.

Hi Tim - Thank you for taking the time to leave a great rating!

Thanks Luke for the great rating!

Hi Suzanne - Thank you for the great review!

Thanks James for the awesome review! We hope to see you again soon!

Thanks Mathias - We appreciate you taking the time to leave a rating. We're glad to hear that you had some positive aspects of your experience with us, but we also noticed that there might have been some areas where we fell short of your expectations. We truly value your feedback, and we'd like to understand better how we can make your next experience even better.If you're willing to share more details about your experience or specific areas where we can improve, please feel free to reach out to us. Your insights will help us continue to refine our guest experiences.

Hi Barbara, thank you for the perfect review!

Thanks Cosimo for the 5 out of 5!

Thank you Terry for the 5 out of 5!

Hi Fred - Thank you for the perfect review!

Thanks Alex for the great rating!