Dear Michel, Thank you very much for your stay with us and for sharing your wonderful feedback. On behalf of our Ladies & Gentlemen, I am delighted to know that you have had a wonderful Ritz-Carlton experience whilst being our valued guest. We look forward to welcoming you back any time soon. Best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Cher Madame, Monsieur,Nous vous remercions pour votre commentaire constructif à propos de notre hôtel, cela est très important pour nous car nous essayons continuellement d’améliorer nos services pour satisfaire au maximum nos clients et rendre leur séjour le plus mémorable possible. Pour revenir sur certains points. En effet le service de babysitting est un standardMarriott Bonvoy et nos concierges peuvent vous transmettre les numéros de babysitter avec lesquelles nous travaillons. Nous nous excusons du désagrément que vous avez subi et nous ferons en sorte de rendre cela soit plus clair afin que cela ne se reproduise plus. Nous transmettons également votre commentaire à notre service d’housekeeping. En effet nous avons choisi de ne pas surcharger l’espace piscine de transats pour des raisons de calme et de sécurité.Nous remercions également de vos commentaires positifs notamment sur notre personnalisation de service qui reste une de nos valeurs principales.En espérant vous revoir bientôt au Ritz-Carlton de Vienne!Bien à vous,Corentin d’AuthevilleGuest Relations Agent

Dear Romain,on behalf of the entire hotel team, I want to thank you for sharing your feedback about your stay with us. We are delighted to hear that you enjoyed your time in The Ritz-Carlton, Vienna and we hope to welcome you again soon. With best regards

Dear Corinne Louise,I am pleased to know that you enjoyed your stay so much and delighted that you consider The Ritz-Carlton, Vienna to be a ‘home away from home’. I do hope we may have the pleasure of welcoming you for many years to come.With kind regards,Judit SiposQuality Manager

Dear Valued Guest,I respect greatly your time in communicating your thoughts as it reflects the level of care and concern you have for the guest experience. After all, it is only through such positive criticism that we can ensure that the standards of The Ritz-Carlton, Vienna are improved and maintained to reflect the needs of our most valuable guests.I trust that nevertheless we will be able to welcome you back, and engage you with our Ritz-Carlton service.With kind regards,Judit SiposQuality Manager

Dear Mr. Paul,Thank you very much for taking the time to rate our services and facilities. We are looking forward to an opportunity to welcome you back!With kind regards,Judit SiposQuality Manager

Dear Anna, Thank you very much on your great review and your highly recommendation! Our Ladies & Gentlemen always assure the finest personal services for our guests, while protecting the privacy and security of each guest. It is great that you have felt comfortable in our safe environment, and that you hopefully plan already your next stay in Vienna. All our Ladies & Gentlemen look forward to meet you soon again, whenever your travels bring you back to Austria. Best regards from Vienna, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Jorge, Thank you very much for your recent stay at The Ritz-Carlton, Vienna. On behalf of our Ladies & Gentlemen, we are delighted to hear that you have collected great memories during your stay with us. We look forward to welcome you back soon again. Kind regards, Julia KoflerQuality Manager, The Ritz-Carlton, Vienna

Dear Per Mikael, On behalf of our Ladies & Gentlemen, I want to thank you for sharing about your recent stay experience in Vienna. It is great to know that you have enjoyed your stay with us, most particular because of the service excellence of our Ladies & Gentlemen. Thank you again for sharing your wonderful review. We look forward to welcoming you back soon!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Garrick, thank you very much for your stay and your great feedback on a memorable stay experience at The Ritz-Carlton, Vienna. We are proud to know that our Ladies & Gentlemen set a great tone for a perfect time in Vienna, and that you have enjoyed the personalized services throughout the stay. Looking forward to connecting with you soon again.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Mustafa, Thank you for sharing your great stay experience and recommendation to all other travelers looking for a place to stay in Vienna and experience those little details that make the difference. It is great to see that you felt the genuine care of our ladies and gentlemen who always go the extra mile to make each and every stay as memorable as possible. We look forward to welcoming you back soon again!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear elizabeth, Thank you for taking your valuable time to share your feedback about your stay experience in Vienna. We are delighted to know that our Ladies & Gentlemen created a meaningful journey for you, whilst being with us at The Ritz-Carlton, Vienna. We cannot wait to welcome you back soon again. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Izabella, Thank you very much for your stay and sharing about the beautiful stay experience at The Ritz-Carlton, Vienna. It makes us glad to know that you felt comfortable, and that our Ladies & Gentlemen provided a kind service throughout the full journey for you and your family. We look forward to welcome you back soon again. Kind regards, Julia KoflerQuality Manager, The Ritz-Carlton, Vienna

Dear Argentino, Thank you very much for choosing to stay with us and for sharing your kind and great feedback. It is a delight to know that you have liked everything during your stay, and that our Ladies & Gentlemen assured a comfortable stay experience at The Ritz-Carlton, Vienna. We hope to have the chance to welcome you back whenever your travel brings you back to Vienna. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Saul, Thank you very much for your recent stay in Vienna and for having chosen to stay wit us at The Ritz-Carlton, Vienna. It makes us proud to know that you have enjoyed your time at the Club Lounge, most particular because of the service excellence by Alejandro, who is delighted to hear that he has made your stay an extraordinary one. Thank you so much for sharing your experience and for also remembering our Ladies & Gentlemen's name to recognize them also for making your stay an unique one. We look forward to you return visit.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Peter, Thank you very much for your stay and for sharing you wonderful feedback about an incredible and amazing stay experience with us. We are delighted to know that you have especially appreciated the location, being close and in walking distance to all major attractions. We hope to have the chance to welcome you back any time soon! Meanwhile, best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Peter, Thank you for your stay and for taking your time to share your fantastic feedback with us. It is great that you have enjoyed the location and our vicinity to the city center, as well as the superb services of our Ladies & Gentlemen. We look forward to have you back any time soon again! Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Dan, Thank you very much for your stay at The Ritz-Carlton, Vienna and for sharing your positive review with us. We hope to have the chance to welcoming you back soon again!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Nicholas, Thank you for your recent stay with us, and for sharing about your stay experience. Based on your scoring, there is still some areas of improvement, when it comes to the overall meeting and exceeding expectations for you, as our valued customer. If your valuable time allows to share a more detailed feedback directly to us, we are most delighted to learn and excel, and to personalize your return visit even more!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Diane, Thank you for your stay at The Ritz-Carlton, Vienna, and for sharing your wonderful scoring reflecting on a memorable stay experience with us!We look forward to meeting you soon again here in Vienna. Best regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Gareth A, Thank you very much for your stay at The Ritz-Carlton, Vienna, and for sharing your kind words with us. It is a delight to read through your comment about an excellent hotel experience, with a fantastic breakfast offerings. We hope to have the chance to welcoming you back soon again!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear CHARLIE, Thank you for your great review, based on your most recent stay experience in Vienna. It is great that you have experienced the spirit all around the magical Christmas markets in the city, and that you have been well taken care of our awesome Ladies & Gentlemen! We cannot wait to have you back soon again, and most specially already this year! See you soon, Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Donald, thank you very much for your great review after your stay with us. We are delighted to have you hosted as our Ritz-Carlton guest for life, and for having lived up on and above your expectations. We hope to have the chance to welcome you back already in 2024 on your next travels to Vienna!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear BORA, Thank you very much for your stay with us and for taking your time to share your feedback. We apologize about not fully meeting your expectations on luxury elements in the mentioned areas. As a brand, we aim to meet and exceed our customer's expectations, hence, our brand as confirmed the corporation with the high-quality cosmetic product lines of Diptyque sharing comfort in our bathrooms across the hotel. We hope that you also still remember some positive marks from your stay with us, and we look forward to your return visit to Vienna!Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Judy, on behalf of our Ladies & Gentlemen, we thank you for your visit and for choosing to stay with us. It is great to hear that you will plan another visit to Vienna and our property in 2024, and we look forward to welcoming you back again! Thank you for sharing that your stay experience was living up to its stellar reputation. Have a Happy New Year, we look forward to meet you next year.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear NIKOLAY,We thank you for choosing to stay with us and for sharing your wonderful review. It is always a delight to know that our valued guest have had a memorable and unique experience whilst being our guests. We look forward to meeting you soon again, whenever your travels bring you back to Vienna.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Kathleen, Thank you for your stay and your wonderful review. We are delighted that you have enjoyed your time with us and felt in particular comfortable in our The Ritz-Carlton Spa, where we have an urban hideaway in the city with Fitness Center, Waterworld and Sauna World. Thank you for complimenting on the helpfulness of our Ladies & Gentlemen, we are delighted to know that the Ladies & Gentlemen made the difference to be at the perfect spot.We look forward for your next visit and cannot wait to welcome you back.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear IMOGENE, Thank you very much for your great review and for your wonderful scoring on an excellent service. We are delighted to know that you have been staying with us again, and look forward to meet you soon in the New Year 2024 on your next Vienna travels. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Matteo, Thank you very much for your stay and for taking the time to share your scoring on the platform. We appreciate to hear that you felt that our hotel premises is a nice place to visit when being in Vienna. We look forward to hosting you back whenever you are in Vienna again. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Erika, Thank you very much for choosing to stay at The Ritz-Carlton, Vienna whilst being in Austria. We are sorry to know that the facial appointment was not able to be conducted by our team members. As you might know already, the health of our Ladies & Gentlemen is the most importance, and in case of such situations, we regret to inform that an appointment can be only cancelled, if there is no possibility for an alternative offerings. Rest assured, that our spa team always goes above and beyond to look for alternatives, and we are sorry that you were not able to experience it on this stay with us. Also thank you for your additional comments on the meal request and TV details, we have shared with our team to continue to deliver upon guest request with our Ritz-Carlton standards. We hope to have the opportunity to welcoming you back in the future, please connect with us prior your next stay, so we can make up for the last time shortcomings.Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Kazuhiro, Thank you for your stay with us and sharing your response on the platform. If your valuable time allows to connect with us directly to learn more about your stay experience and how to better it on your future stays, we would truly appreciate. We hope to have the chance to welcoming you back soon. Kind regards, Julia Kofler. Quality Manager, The Ritz-Carlton, Vienna

Dear William, Thank you for your stay with us and for taking your time to share your feedback. It is great to hear that you have enjoyed your stay and appreciated the good neighborhood of our location. We hope to have the chance to welcoming you back soon again. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Bruce, Thank you for your stay and thank you for sharing your scoring with us. We hope to welcoming you back again! Whenever your travel brings you back to Vienna, please feel free to reach out to us directly prior to your stay, to assure a perfect setup of your desired preferences. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Denise, thank you for your stay and for sharing your wonderful review. It is a delight to read that our Ladies & Gentlemen made the difference with providing the finest personal service and facilities. We look forward to your return visit to Vienna. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna