Terrasse/Patio

Avis sur Castle Hotel Windsor

4 out of 5
Castle Hotel Windsor
18 High Street, Windsor, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 608 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 274 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 62 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1002." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Bruno

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay at the Castle Hotel.
Séjour de 1 nuit en mai 2024
Réponse de Castle Hotel Team le 16 mai 2024
Hi Bruno,We are very happy that you enjoyed your stay, we hope you made a lot of beautiful memories.

10/10 Excellent

Philippe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely historic hotel. Great staff. Perfect location to visit beautiful Windsor and Eton. Very good dinner at the Leaf.
Séjour de 1 nuit en novembre 2023
Réponse de The Castle Hotel team. le 21 nov. 2023
Thank you for your review! We are happy to hear that the hotel met and surpassed expectations. Hope to host you again soon!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Face au château de Windsor son emplacement est parfait pour découvrir la ville.
Séjour de 2 nuits en octobre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Très propre ... mais pour un 4 étoiles pas de peignoirs ds les chambres !
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic place and location 😊
Séjour de 1 nuit en mai 2024

8/10 Bien

julia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Windsor is great
Séjour de 1 nuit en mai 2024

8/10 Bien

christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Joyce, seattle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is in an excellent location being nearly just across the street from Windsor Castle itself. The property/rooms were very nice, we had a city view - nothing to disappoint with the Changing of the Guard going directly in front. The room was very clean, bed was comfy, bathroom spacious, modern and also very clean. We really enjoyed the location being so near to all the activity the Windsor area has to offer. Thank you Windsor Castle Hotel. We would stay here again.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a lovely hotel.
Séjour de 1 nuit en mai 2024
Réponse de Castle Hotel Team le 16 mai 2024
Hi Tina, Thank you for your lovely words, we hope you had a great stay with lots of memories to take with you.

10/10 Excellent

Tamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well appointed rooms and lovely modern, British decor in the hotel. First rate beds, temperature control in the room, and amenities.
Séjour de 1 nuit en mai 2024
Réponse de Castle Hotel Team le 19 mai 2024
Hi Tamela, Thank you for your kind words, we are happy that you had a great time in The Castle Hotel, We wish to welcome you back!!Kind Regards,The Castle Hotel Team

8/10 Bien

Gary

Voyage en couple
Les points forts : Propreté et personnel et service
Given the limited area the bathroom was good and the shower excellent. The room lacked counter or shelf space and clothes storage was minimal.
Séjour de 4 nuits en mai 2024

8/10 Bien

Elizabeth, Highlands Ranch

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to attractions and train station.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Nigel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great place to stay. Great staff Great food Very conveniently located A great experience
Séjour de 1 nuit en mai 2024
Réponse de Castle Hotel Team le 12 mai 2024
Hi Nigel, Thank you for your positive review, we hope you had a wonderful time with us!!

8/10 Bien

Yvette

Séjour de 2 nuits en mai 2024

4/10 Médiocre

Morgan

Voyage en famille
Les points faibles : Personnel et service
Didn’t love reception— the woman we had was cold, unhelpful, and unapologetic since we had booked the hotel through Expedia and there was a mixup in the guests. Easily the worst hotel experience we’ve had on our entire 2 week uk trip. Would not stay again and would not recommend. The walls are paper thin and the room above us had people stomping and dropping what sounded like bowling balls at 5 am in the morning.
Séjour de 1 nuit en mai 2024
Réponse de Leanne Silavant, Front Office Manager le 8 mai 2024
Dear Morgan, Thank you for your review.I am sorry to learn that you did not have a pleasant check- in experience. I understand that the incorrect number of guests was on our reservation information. The reservation had been made for 2 guests, however there were 3 guests present and my colleagues provided a complimentary upgrade to ensure that you would be accommodated in a larger room to fit you all. I apologise that you did not feel that they handled this appropriately, I appreciate you bringing this to my attention and rest assured that I will look into this.

10/10 Excellent

MARLENE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

susan, aromas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was lovely. Food in restaurant was good. Right next to Windsor Castle which was a huge plus.
Séjour de 2 nuits en avril 2024
Réponse de Castle Hotel Team le 19 mai 2024
Hi Susan,We are thrilled to hear that you enjoyed dinning at our Leaf restaurant, we hope you made a lot of beautiful memories!Kind Regards,The Castle Hotel Team

6/10 Satisfaisant

James

Limited room for breakfast. Noisy with aeroplanes. Difficult to understand reception staff.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Richard

Séjour de 1 nuit en avril 2024

10/10 Excellent

Stephen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms in lovely location. Top quality hotel at more than sensible price.
Séjour de 1 nuit en avril 2024
Réponse de Castle Hotel Team le 21 avr. 2024
Hi Stephen, Thank you for your positive review we hope you enjoyed your stay and wish to welcome you back to the Castle Hotel!

8/10 Bien

John

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Location and history is great
Séjour de 2 nuits en avril 2024
Réponse de Castle Hotel Team le 21 avr. 2024
Hi John,We hope you have a brilliant stay at The Castle Hotel and do wish to welcome you again!

10/10 Excellent

Syo

Séjour de 1 nuit en avril 2024

10/10 Excellent

Norman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfectly positioned for everything in Windsor. Only there for one night (unfortunately) but it left us with a very happy memory of our time there We hope to return in the future!!
Séjour de 1 nuit en avril 2024
Réponse de Castle Hotel Team le 14 avr. 2024
Hi Norman,We are very glad to hear that you have made very good memories within the hotel and Windsor.We hope to welcome you again in the Castle Hotel Windsor!

10/10 Excellent

Donald

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Could see Windsor Castle from our room!
Séjour de 1 nuit en avril 2024
Réponse de Riya le 10 avr. 2024
Hi Donald,Thank you for your positive review, we are glad you enjoyed your stay!We wish to see you again!!

8/10 Bien

Toby, Hillsdale

Voyage en couple
Les points forts : Propreté et personnel et service
The hotel staff were friendly and organized. There was no gym, which I would have liked but it’s not like one was promised but not present. The directions for driving to the car park entrance were not good, their email just gave a postcode which was inadequate to find even the hotel in Google Maps. I found it, but better directions would have helped. Comfy bed, solid wifi.
Séjour de 1 nuit en avril 2024
Réponse de Riya le 10 avr. 2024
Hi Toby, I am sorry to hear that you had such a struggle arriving.I will have my team look into this matter as the postcode should be SL4 1ET which would bring you directly adjacent to our car park. In regards to the Gym we do not have our own but we do work in partnership with a very local gym called "snap-fitness". Kind Regards,Riya

8/10 Bien

Victor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very well located for enjoying both Windsor and Eton
Séjour de 1 nuit en avril 2024
Réponse de Riya le 10 avr. 2024
Hi Victor,Thank you for your positive feedback.we hope you enjoyed your time at the Castle Hotel Windsor!

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable and relaxed environment close to major attractions and restaurants.
Séjour de 1 nuit en avril 2024
Réponse de Riya le 4 avr. 2024
We thank you for your kind words!hopefully you were able to make some fantastic memories within Windsor and the hotel!we wish to welcome you again at the Castle Hotel!

6/10 Satisfaisant

Antony

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Centrally located but despite booking a junior suite - the most expensive room offered by Expedia - we were on the ground floor with sweeping views of the car park. Really think that sort of detail should be included in the room description as I could have saved a few pounds and been in the main building. Reception staff also something of a mixed bag in terms of competence.
Séjour de 1 nuit en mars 2024
Réponse de Lee (Reception Manager) le 7 avr. 2024
Hi,Sorry to hear of your dissatisfaction with the Mews Junior Suite. Our Junior Suites are in multiple locations but of equally high quality.I believe you were checked-out by a newer member of our team, so I apologise for any inconvenience experienced.Kind regards,Front Office Team

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lee (Reception Manager) le 7 avr. 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 Excellent

maryanne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Windsor is a picture perfect town and the Windsor Castle Hotel fits right in!
Séjour de 1 nuit en février 2024
Réponse de Riya le 2 avr. 2024
We are delighted you enjoyed your stay in windsor!

10/10 Excellent

Donna

Voyage en couple
Our room shower (accessible) flooded with the first shower so we were moved to another room. The ladies at the reception desk were wonderful, as was the bellman who helped with our luggage. We were pleased with the new room and are grateful for the consideration!
Séjour de 2 nuits en mars 2024
Réponse de Castle Hotel Team le 10 avr. 2024
Hi Donna,we are sorry to hear that there was an inconvenience.But gratefully our great staff members went ahead and were able to solve this issue. I will be assured to let the front desk team members know and my concierge!

10/10 Excellent

Inese

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
When I checked in I specifically mention that there is 2 adults and 1 child, not 3 adults. But checkin staff was ignorant and unhelpful. However when I checked out I had a really nice experience thanks to Indi and Rushmi as they adjusted our breakfast as i was charged for 3 adults instead and they amended to 2 adults and child. They was very helpful, friendly and also provided little colouring book with pencils for kid, which was very kind. If not unpleasant experience with checking I would give 5 stars to the stuff.
Séjour de 3 nuits en mars 2024
Réponse de Castle Hotel Windsor le 23 mars 2024
Dear Inese,Thank you for your feedback, I am sorry to learn that your check in experience was not to a high standard, rest assured that this will be addressed to the person on duty.Thank you in highlighting Indi and Rashmi for looking after you on check out. I do hope that we can welcome you back on another occasion for a better experience.Best regards, Leanne SilavantFront Office Manager

10/10 Excellent

Angie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay overall!
Séjour de 1 nuit en mars 2024
Réponse de Lee (Reception Manager) le 7 avr. 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 Excellent

Wendy

Voyage en couple
Les points forts : Équipements
Staff very helpful room lovely and clean food excellent
Séjour de 1 nuit en mars 2024
Réponse de Riya le 10 avr. 2024
Hi Wendy,We thank you for your kind words, i will be assured to pass this on to the team!Kind Regards,Riya

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Lee (Reception Manager) le 7 avr. 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 Bien

Greg

Séjour de 1 nuit en mars 2024
Réponse de Lee (Reception Manager) le 7 avr. 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 Excellent

Valerie

Voyage en couple
Les points forts : Équipements
Fantastic location. Interesting hotel layout. Lots of character. Staff were friendly
Séjour de 1 nuit en mars 2024
Réponse de Riya le 10 avr. 2024
Hi Valerie,Thank you for your positive feedback.We hope you had a very memorable stay with the Castle Hotel Windsor! We do wish to see you again!Kind Regards,Riya

10/10 Excellent

Paul

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic hotel, conveniently situated, staff excellent in all ways. We will definitely revisit.
Séjour de 2 nuits en mars 2024
Réponse de Riya le 10 avr. 2024
Hi Paul,We appreciate your kind words, especially about our staff, we ensure this will be passed on to the team!Kind Regards,Riya

8/10 Bien

Julian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good character and environment.
Séjour de 1 nuit en mars 2024
Réponse de Riya le 10 avr. 2024
Hi Julian,Thank you for your amazing words, we are glad that the hotel has exceeded your expectations. We wish to you see you again!Kind Regards,Riya

8/10 Bien

Lesley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lee (Reception Manager) le 7 avr. 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 Bien

Mark

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great location for tourists Lots of up and down steps when you stay in the annex.
Séjour de 4 nuits en février 2024
Réponse de Castle Hotel Team le 10 avr. 2024
Hi Mark,Thank you for your review, we hope that this did not effect your stay!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Lee (Reception Manager) le 7 avr. 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

2/10 Horrible

Nigel

Les points faibles : Propreté et personnel et service
Réponse de Lee (Reception Manager) le 7 avr. 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 Bien

Danny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place to stay
Perfect location in Windsor. Staff were helpful, the room was clean and adequate. Breakfast could have had a few more options but other than that, I would recommend this hotel and will definitely be back.
Séjour de 1 nuit en février 2024
Réponse de Riya le 5 mars 2024
We appreciate this positive review!Hopefully you made a lot of fantastic memories within the hotel and windsor!once again we will be thrilled to welcome you back to the Castle Hotel Windsor!Kind regards,Riya Reception Supervisor

10/10 Excellent

Bonnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay here when in Windsor!
It was our fav so far in Windsor. Location is perfect across from the castle and all shops are walking distance. Excellent restaurant and charming hotel. Staff was friendly and helpful!
The Castle Hotel at night
Directly across from the castle
Séjour de 3 nuits en février 2024
Réponse de Castle Hotel Team le 14 avr. 2024
Hi Bonnie,We are thrilled that you have enjoyed your stay within Windsor!

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the set up as soon as you get there revolving door which is authentic and classy. It gives you a warm welcome walking in with the restaurant to the right and left as you walk in. The young lady on reception was a credit to the hotel. Polite helpful and very friendly in helping us check in. The room was amazing as was the breakfast, the experience on a whole was a 10/10 i will be going back to stay
Séjour de 1 nuit en février 2024

10/10 Excellent

steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved Windsor!
Our trip was amazing! We had a great time in Windsor!
Séjour de 2 nuits en janvier 2024
Réponse de Castle Hotel Team le 11 avr. 2024
Hi Steve, Thank you for your positive words!We wish to see you again!

10/10 Excellent

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable room, great view
Really nice view of the castle, great room with plenty of space and friendly staff.
Séjour de 1 nuit en février 2024
Réponse de Castle Hotel Team le 12 avr. 2024
Hi Simon, Thank you for your positive feedback we do really appreciate this!

10/10 Excellent

phillip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It looked very inviting and it was very clean
Séjour de 2 nuits en février 2024