Dear Nichola Jane, We would like to thank you for taking the time to reach out to us regarding your experience.It is wonderful to hear you enjoyed your stay! Here at The Grand, it is our hope that all of our guests have a memorable and delightful trip while with us and we are pleased to hear that you enjoyed our beautiful and historic hotel. It is lovely to understand that all of your expectations were met and that we truly delivered a five-star service throughout. Do let us know if you have any further inquiries or wish to join us again. We would be happy to assist. We look forward to welcoming you back to The Grand in the future.Kind regards,

Greetings from The Grand, York and thank you for taking the time to share your feedback following your recent stay with us. We are beyond delighted to read that you enjoyed a wonderful stay with us. We hope you were able to make some wonderful memories during your time in York. Once again, we really appreciate your feedback, and we hope to have the opportunity to welcome you back again soon to The Grand.

Dear Sherry,Thank you for your lovely review! I am delighted to hear that you had a great stay with us at The Grand.During your next visit, I recommend indulging in our award-winning Afternoon Tea at The Rise, where you can enjoy a delightful array of savoury and sweet treats with stunning views over the city walls.We look forward to welcoming you back soon.Kind regards,Antoine Echassoux

Dear Russell,Thank you for your wonderful review! I am delighted to hear that you found our team super attentive and enjoyed the comfort and décor of your room. It's also fantastic to know that you had a great dining experience with us.On your next visit, you might consider experiencing our Cookery School, where you can learn from our expert chefs and enjoy a fun, interactive culinary adventure.We look forward to welcoming you back to The Grand.With my kindest regards,Antoine Echassoux

Dear Thomas,Thank you for taking the time to share your review. I am pleased to hear that you enjoyed your modern room and the great service provided by our team. Your feedback regarding the view is appreciated, and I am glad the quality of the room enhanced your stay.During your next visit, you might enjoy our Afternoon Tea at The Rise, where you can take in stunning views over the city walls while indulging in a delightful selection of savoury and sweet treats.Should you plan another trip to York, please do not hesitate to reach out to us.Kindest regards,Antoine Echassoux

Dear Deborah,Thank you for your outstanding rating! I am thrilled to know that your experience at The Grand was exceptional. Our team strives to provide the best service, and your kind words are greatly appreciated.If you plan to visit York again, I highly recommend trying our fine dining restaurant, Legacy. It offers a unique tasting menu that showcases the best of Yorkshire's produce with a modern twist, perfect for celebrating special occasions.We look forward to welcoming you back soon.With my kindest regards,Antoine Echassoux

Dear Gregory,Thank you for your fantastic review! I am delighted to hear that you had an excellent experience at The Grand and appreciated our team's efforts to make your stay memorable. It is wonderful to know that you enjoyed the spa – it truly is a tranquil escape in the heart of York, offering a variety of indulgent treatments and top-notch facilities.Should you plan another visit to York, please feel free to reach out to us. We would be more than happy to assist you in making your next stay even more special.Kind regards,Antoine Echassoux

Dear Robert,Thank you for your fantastic review and for sharing your thoughts with us. We are delighted that you had a positive experience at The Grand and appreciate your suggestion regarding the HDMI inputs for our in-room TVs.Should you plan a return visit to York, please do consider joining us at The Cookery School for an enriching culinary experience. It offers a variety of cooking courses that cater to both novice cooks and seasoned chefs alike, making it a wonderful way to enhance your stay.We look forward to welcoming you back to The Grand.With My Kindest Regards,Phoebe Henson

Dear Disha,Thank you for your excellent rating on Expedia. It’s wonderful to see such positive feedback, and I'm thrilled that you enjoyed your experience with us.On your next visit, you may wish to explore The Spa at The Grand, a tranquil retreat set in our hotel's atmospheric former vaults, offering a variety of soothing treatments and luxurious facilities.We hope to welcome you back to The Grand soon.With My Kindest Regards,Phoebe HensonGuest Relations Executive

Dear Ian,Thank you for your fantastic 5 out of 5 rating on Expedia. It’s a pleasure to see that you enjoyed your time at The Grand, York so thoroughly.For your next visit, you might be interested in exploring our Cookery School, which offers a unique culinary experience under the guidance of our expert chefs. It's a perfect way to add an educational and enjoyable twist to your stay.I look forward to welcoming you back to The Grand.With My Kindest Regards,Phoebe Henson

Dear Mikhail,Thank you for your excellent review. I'm thrilled to hear that you had such a positive experience with us. Our team is always committed to providing exceptional service and creating memorable stays, so it's wonderful to know that we achieved this during your visit.During your next stay, I highly recommend experiencing our award-winning Afternoon Tea at The Rise Restaurant, where you can indulge in a tower of savoury and sweet treats while enjoying stunning views of York’s city walls. Alternatively, you could treat yourself to a soothing treatment at The Spa, a tranquil escape set in the hotel's atmospheric former vaults.We look forward to welcoming you back to The Grand.Kind regards,Scarlett,The Guest Services Team

Dear Rachel,Thank you so much for taking the time to share your review. I'm delighted to hear that you had a positive experience with us at The Grand. It's always wonderful to know when our guests appreciate the service and amenities that we offer.During your next visit, I highly recommend treating yourself to a luxurious dining experience at Legacy, our three AA Rosette-awarded fine dining restaurant. With an expertly curated tasting menu by our head chef, Ahmed Abdalla, and an exceptional wine list hand-picked by our sommelier, Derek Scaife, it's a culinary journey you won't want to miss.Alternatively, you might enjoy a relaxing afternoon at The Spa, where you can unwind with one of our soothing treatments or take advantage of our leisure facilities, including the aromatic steam room, Nordic dry sauna, and 14-metre swimming pool.We look forward to welcoming you back to The Grand.Kind regards,Scarlett,The Guest Services Team

Dear Alice,Thank you for sharing your delightful feedback. I'm thrilled to hear that our team, particularly Ian, made your stay so enjoyable. His dedication to ensuring guests have a wonderful time reflects our commitment to providing exceptional service.If you're planning another visit to York, I'd love to suggest experiencing our Afternoon Tea at The Rise. With stunning views over the city walls and a delectable selection of treats, it's perfect for a special occasion or a leisurely afternoon.Kind regardsGunillaThe Guest Services Team

Dear Adrian,Thank you for your outstanding rating! I am thrilled to know that your experience at The Grand was exceptional. Our team strives to provide the best service, and your kind words are greatly appreciated.If you plan to visit York again, I highly recommend trying our fine dining restaurant, Legacy. It offers a unique tasting menu that showcases the best of Yorkshire's produce with a modern twist, perfect for celebrating special occasions.We look forward to welcoming you back soon.With my kindest regards,Antoine Echassoux

Dear Robert DThank you for your feedback. I'm glad to hear you enjoyed our friendly team, clean and quiet environment, and convenient location.Should you visit us again, consider treating yourself to a relaxing session at The Spa. Set in the former vaults, it offers an array of rejuvenating treatments and facilities, providing the perfect way to unwind after exploring York's attractions.Kind regardsGunillaThe Guest Services Team

Dear James,Thank you for the fantastic rating and for choosing The Grand for your stay in York. I'm truly pleased to hear that we were able to exceed your expectations and deliver a memorable experience.We look forward to welcoming you back in the future. When you return, perhaps you'd like to experience our award-winning Afternoon Tea at The Rise, offering a delightful selection of savoury and sweet treats that perfectly complement the stunning views over the city.With my kindest regards,Scarlett Percival,The Guest Services Team

Dear Susan,Thank you for choosing The Grand for your mini break with your mum, and for taking the time to leave such a lovely review. I am delighted to hear that you both had a wonderful time and that the spaciousness and brightness of your room, along with the kindness of our team and impeccable service, made your stay memorable.For your next visit, perhaps you and your mum would enjoy a relaxing day at our Spa. It’s the perfect place to unwind and enjoy some tranquil moments together.We look forward to welcoming you back to The Grand for another delightful experience.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Parveen,Thank you for taking the time to provide feedback on your stay at The Grand. I sincerely apologise for the issues you encountered, which clearly did not meet the high standards we strive to uphold for all our guests.I am concerned to hear about the condition of your room and the experiences you had with our spa facilities and staff. Please be assured that we take your comments seriously and will address these issues directly to ensure they are rectified.We are committed to providing an exceptional experience to all our guests, and your feedback is invaluable in helping us improve. I hope we have the opportunity to restore your faith in The Grand by providing a truly exceptional experience on your next visit.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear JulieThank you for taking the time to share your feedback following your recent stay at The Grand. We're delighted to hear that you appreciated the traditional charm of our hotel and that you found our service to be impeccable.Our team takes great pride in delivering exceptional service to our guests, and it's wonderful to hear that our doormen made a particularly positive impression on you. They are indeed an integral part of our team, ensuring a warm welcome and seamless experience from the moment you arrive.We hope to have the pleasure of welcoming you back to The Grand soon. If there's anything more we can do to enhance your experience during your next visit, please don't hesitate to reach out to us.Kind regardsGunillaThe Guest Services Team

Dear ColinThank you for your lovely review! We're delighted to hear that you enjoyed your stay at The Grand and that you found our hotel to be charming. Our live singer in the bar adds a touch of elegance to the ambiance, and we're pleased that you enjoyed the experience.We take great pride in our friendly and attentive staff, and it's wonderful to hear that they made your stay even more enjoyable. We look forward to welcoming you back for another delightful stay in the future. Should you need anything at all in the meantime, please don't hesitate to reach out to us.Kind regardsGunillaThe Guest Services Team

Dear Paula,Thank you ever so much for your review and for choosing The Grand for your stay in York. I am glad to hear that you found our hotel very nice.Regarding the deposit, I appreciate your feedback and understand the concern about the timing of the refund. This is a standard procedure intended to cover incidental charges during your stay, and we strive to process refunds promptly once all accounts are settled. However, I acknowledge that the wait can be inconvenient and we are continually looking for ways to streamline our processes for our guests’ satisfaction.We look forward to the opportunity to welcome you back and provide an even more seamless and enjoyable experience.Kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Geoffrey,Thank you for your wonderful review and for choosing The Grand for your stay in York. I am thrilled to hear that you found our hotel great and our team's friendliness, helpfulness, and efficiency particularly noteworthy.We look forward to welcoming you back and ensuring your next stay is as enjoyable as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Laura,Thank you for taking the time to review your stay at The Grand. I am pleased to hear that you appreciated the size, cleanliness, and décor of our rooms, as well as the friendliness of our team.However, I sincerely apologise for the discomfort caused by the noise and the initial issues with the taps in your room. I am glad that our team was able to resolve the plumbing issues promptly, but I regret that these aspects impacted your overall comfort and sleep quality.We are continually looking to improve our guest experience, and your feedback is invaluable to us. We hope to have the opportunity to welcome you back and provide a more serene and flawless experience, reflecting the high standards we aim to maintain.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Nathan,Thank you very much for your kind words and for taking the time to share your experience with us. I am thrilled to hear that you found our team to be extremely friendly and helpful during your stay at The Grand.Looking forward to your next visit, perhaps you might like to try something new such as joining a class at our Cookery School? It’s a perfect way to immerse yourself in a culinary adventure, led by expert chefs, where you can learn to create dishes from around the globe.We eagerly await the opportunity to welcome you back to York.Kind regards,GunillaGuest Services.

Dear John,Thank you for sharing such a glowing review of your recent stay at The Grand. I am delighted to learn that from the moment you arrived, you were met with the exceptional service and luxury that The Grand is known for. It’s wonderful to hear that you enjoyed your room upgrade and found the accommodations, including the bath and showers, to your liking.Your kind words regarding our breakfast offerings at The Rise are greatly appreciated. The next time you stay with us, you might also enjoy experiencing our award-winning Afternoon Tea at The Rise, which offers a contemporary twist on this classic indulgence, perfect for making your next visit even more memorable.Thank you once again for choosing The Grand. We look forward to welcoming you back soon.Kindest regards.GunillaGuests Services

Dear CameronThank you for your kind review. It’s fantastic to hear that you enjoyed our prime location right next to the train station and just a block away from the heart of downtown York. Our location indeed makes exploring the historic city effortlessly enjoyable.On your next visit, why not unwind at our luxurious Spa? Tucked away in the former vaults of the hotel, it offers a peaceful retreat after a day of city exploration.We look forward to the pleasure of welcoming you back soon.With my kindest regards.GunillaGuest Services

Dear Karen,Thank you for taking the time to leave us such a wonderful response. We are thrilled to hear you had such a fantastic time at The Grand.We look forward to welcoming you back. If you haven't already done so, please consider giving the Spa a visit for a tranquil escape in our atmospheric former vaults.Kind regards,Scarlett,The Guest Services Team

Dear SarahThank you for your kind feedback. It's wonderful to hear that you had a great stay with us at The Grand!We hope to have the pleasure of welcoming you back soon. Should you wish to explore more of what we offer, perhaps consider a culinary experience at our Legacy restaurant during your next visit, where exquisite dishes and fine wines promise a memorable dining experience.Kind regards.GunillaGuest Services

Dear Ankur,Thank you for taking the time to leave us a review. I'm delighted to hear you had such a wonderful experience with us. We look forward to welcoming you back in the future.Kind regards,ScarlettThe Guest Services Team

Dear Sara,Thank you for your perfect rating of The Grand, York. We are delighted to know that your experience with us was enjoyable and met your expectations. For your next stay, I recommend indulging in our Cookery School Experience. Whether you are a beginner or a seasoned chef, it is a delightful way to add an extra touch of culinary adventure to your stay. We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Phoebe HensonGuest Relations Executive

Dear Michael,Thank you for your perfect rating of The Grand, York! We are delighted to know that your experience with us was enjoyable and met your expectations. For your next stay, I recommend indulging in our Cookery School Experience. Whether you are a beginner or a seasoned chef, it is a delightful way to add an extra touch of culinary adventure to your stay. We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Phoebe HensonGuest Relations Executive

Dear Beverly,Thank you for sharing your recent experience at The Grand, York. We are delighted to hear that you enjoyed your stay with us and found our welcome to be lovely. Our central location, combined with the tranquillity of our surroundings, aims to provide a peaceful retreat amidst the vibrant city centre.It's wonderful to know that you appreciated the generous size of our rooms and the convenience of tea and coffee-making facilities. Our dedicated team takes great pride in delivering exceptional service, and we are pleased that you found them to be great during your stay.We look forward to welcoming you back on your next visit to York, and we truly appreciate your recommendation.Kind regards,Phoebe HensonGuest Relations Executive

Dear Richard,Thank you for your excellent rating and for taking the time to share your feedback with us.I am thrilled that you enjoyed your stay in York and we look forward to welcoming you back again very soon!Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Anna-Marie,Thank you for sharing your wonderful feedback and for choosing The Grand for your visit to York. I am delighted to hear that our central location contributed significantly to your enjoyment, providing easy access to the city's main attractions.It is also fantastic to know that you thoroughly enjoyed your stay with us. During your next visit, you might consider indulging in a session at our on-site Spa—a perfect way to unwind after a day of exploring York's historic sites.We look forward to the opportunity to welcome you back to The Grand, ensuring another enjoyable and memorable experience.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Joanna,Thank you for the excellent rating following your stay at The Grand. It’s wonderful to know that your experience with us was thoroughly enjoyable.For your next visit, may I suggest booking a session at our Cookery School? It’s a fantastic opportunity to engage in a fun and educational culinary experience, perfect for enhancing any stay with us.We look forward to welcoming you back to The Grand and ensuring your next visit is as delightful as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Rekha,Thank you for your excellent rating of The Grand. It's wonderful to know that your experience with us was so positive.For your next visit, I suggest indulging in our Cookery School experience. Whether you're a beginner or a seasoned chef, it's a delightful way to add an extra touch of culinary adventure to your stay.We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Suzanne,Thank you for your perfect rating of The Grand. We're delighted to know that your experience with us was enjoyable and met your expectations.For your next visit, I recommend experiencing the luxurious The Spa at The Grand. It's a serene retreat where you can unwind with a range of indulgent treatments and facilities, enhancing your stay with us.We look forward to welcoming you back to The Grand, ensuring another memorable and exceptional experience.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Gary,Thank you for awarding The Grand a perfect 5/5 rating. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Marzena,Thank you immensely for your detailed and heartfelt review. It is truly gratifying to learn that your stay at The Grand was unforgettable and that we succeeded in providing you with a sense of grandeur and warm hospitality from the moment you arrived.I am delighted that the elegance of your room, our attentive service, and the culinary delights across our dining options greatly contributed to your experience. It is also wonderful to hear that you relished the afternoon tea and gourmet meals, as well as the rejuvenating experiences at our spa.Your appreciation for our central location and how it enabled you to explore the historic and charming city of York is something we are particularly proud of.We eagerly await your return to The Grand, where we look forward to creating more cherished memories and offering you another exceptional stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

Dear Jordan,Thank you for the excellent rating you have given The Grand. It is wonderful to hear that your stay with us was so satisfying.During your next visit, I recommend exploring our Legacy restaurant for a unique dining experience. It’s the perfect place to enjoy innovative dishes that showcase the best of local and seasonal ingredients.We look forward to welcoming you back and ensuring your next stay is as delightful as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Christine,Thank you for your kind words and for choosing The Grand for your stay in York. I am delighted to hear that our team's friendliness, helpfulness, and enjoyable interactions contributed significantly to your positive experience with us.We look forward to welcoming you back to The Grand very soon, ensuring another memorable stay filled with Yorkshire hospitality.Warm regards,Dylan CottrillGuest Relations Supervisor

Dear Panit,Thank you for taking the time to share your recent experience at The Grand, York. I am so pleased to hear you enjoyed your overall stay with us. In line with our Hotel policy, we kindly ask all guests to provide a 50 per night deposit upon check-in. The 50 per night deposit can cover incidental charges and allows guests to charge to their room. If the 50 per night deposit is unused, the amount will be refunded to the card provided, which may take up to 7 working days. Rest assured, this is a policy guests may opt out of and is not mandatory. I am pleased to know you found our luggage storage to be professional, and the location of the Hotel to be ideal for your stay.I hope we have the pleasure of welcoming you back to The Grand and ensuring your experience is at the five-star standard we strive to provide.Kind regards,Phoebe HensonGuest Relations Executive

Dear Ben,Thank you for sharing your feedback and for choosing The Grand for your stay. I am delighted to hear that you had an amazing stay with us.I appreciate your comments regarding the cheese board platter from room service. Your feedback is invaluable, and I assure you that we will review our offerings to ensure they meet the high standards our guests expect and deserve.During your next visit, perhaps you might consider dining at Legacy, our fine dining restaurant, where you can enjoy an exquisite 8-course tasting menu that showcases the best of local and seasonal produce.We look forward to the opportunity to welcome you back and provide an even more exceptional experience.Warm regards,Dylan CottrillGuest Relations Supervisor

Dear Lloyd,Thank you for taking the time to share your fantastic review of your recent stay at The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.Should you find yourself planning another visit to York, please do not hesitate to contact us and we will be more than happy to assist with your arrangements.We look forward to having the opportunity to welcome you back to The Grand very soon.Best regards,Dylan CottrillGuest Relations Supervisor

Dear Julie,Thank you for your glowing review and for choosing to stay at The Grand. I am delighted to hear that you found the hotel lovely and our team's friendliness noteworthy.For your next visit, you might enjoy indulging in our award-winning Afternoon Tea at The Rise, offering an exquisite selection of savoury and sweet treats complemented by stunning views over the city. It is a delightful way to experience the essence of The Grand's hospitality.We look forward to welcoming you back and ensuring your next stay is as enjoyable and memorable as the last.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Daniel,Thank you for your review and for choosing The Grand for your stay in York. I'm pleased to hear that you had a lovely stay with us.For your next visit, may I suggest considering an immersive experience at The Cookery School at The Grand? It offers a unique opportunity to engage in culinary artistry, whether you're a novice or an aspiring chef, providing a delightful and educational enhancement to your stay.We look forward to welcoming you back and ensuring your next visit is even more memorable.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Helen,Thank you for taking the time to share your experience and for your understanding regarding the location nuances of The Grand. I am delighted to hear that you had a great stay with us, despite the noise from the main road.For your next visit, please do not hesitate to contact us regarding your preferences and we will be more than happy to accommodate your requests.We look forward to the opportunity to welcome you back to The Grand, ensuring an even more comfortable and memorable stay.Kind regards,Dylan CottrillGuest Relations Supervisor

Dear Jeffrey,Thank you for your perfect rating of The Grand, York. We are delighted to know that your experience with us was enjoyable and met your expectations. For your next stay, I recommend indulging in our fine dining restaurant, Legacy. Our eight-course tasting menu is a delightful way to add an extra touch of culinary adventure to your stay. We eagerly await the opportunity to welcome you back and ensure your next visit is as enjoyable and memorable as the last.Kind regards,Phoebe HensonGuest Relations Executive

Dear Merryn,Thank you immensely for your splendid review and for choosing The Grand. I am elated to learn that your stay in the original part of our hotel, with its grand and beautifully appointed rooms, was to your utmost satisfaction.It's delightful to hear that our location served as the perfect base for your explorations on foot around the historic city of York. Additionally, I'm pleased that you found our breakfast delicious, an experience we take great pride in at The Rise, where we're dedicated to offering a variety of freshly prepared dishes that cater to all tastes.Should your travels bring you back to York, I would be delighted to welcome you again. With my kindest regards,Dylan CottrillGuest Relations Supervisor