Chalets à Zagarolo

« Unacceptable experience for a 4-star hotel Very poor customer service from receptionists Gianfranco and Adrianna. The AC in my room was not working on a sunny day, making the room extremely hot and impossible to sleep in. Instead of helping, I was told to “write a formal request” because it was “not their job.” Gianfranco then shouted aggressively, said it was his last day, slammed his laptop shut, and walked away. Adrianna told me to leave. As a paying customer making a legitimate request, this...

« Vraiment incroyable Le petit déjeuner est un peu onéreux mais il vaut le coup ! Beaucoup de variété, de bons produits »

« Le personnel très sympa et à l’écoute, emplacement parfait, belle chambre »

« The room was clean and bed was comfortable, I loved the pool and the hotel is very pretty. I love the fact that there is slippers and bathrobes. What I didn't like is the morning buffet employees were rude and also room service was very slow. And pool close at 7:30. »

« Les gens sont très sympathique »

« Wonderful reception area... Room was small not good for 3-people... Bath room is terrible, very small... No hooks to hang your clothes or towels... very small counter top in the bathroom, you have to keep your toiletries in the bedroom... Bath tub is very deep like a 16' swimming pool... it seems 2 star hotel and not worth paying that kind of rent I paid... I won't recommend this hotel to anybody and I won't book myself in this hotel in the future too... »

« Chambre propre, personnel à l'écoute. Il manque un peu d'espace dans la chambre »

« l’emplacement le petit déjeuner »

« Hôtel fidèle à la description. »

« Belle chambre, bon café et drinks, personnel sympathique! Tres bien situé ! »

« Hôtel bien situé, mais l’ascenseur est très peu fiable et fait un peu peur. Installations à améliorer (télévision fonctionne difficilement et porte de la salle de bain serrure difficile à ouvrir). Sinon personnel gentil, emplacement 10/10 et sécuritaire. Quelques petits bémols mais on a apprécié. »