Halbinsel Yucatán: Luxusurlaub

Le faltó mucho personal, y los restaurantes siempre no tenían reservaciones disponibles

I would deduct 1 Star for the food, but the overall experience was great so I won't. The Room was perfect, the service outstanding. The Hotel in really good condition. The beach fantastic. We were worried at first, because most positive reviews came from americans, but this hotel can absolutely live up to european standards. The food is difficult. The decision from the hotel not to have a buffet is terrible. The Dinner Restaurants all served really not tasty food. The food experience from all dinner restaurants was bad, so we tried to use the afternoon kitchens which were great and the Room Service, which delivered fantastic food. The Tex Mex Buffet on Thursdays and the breakfast was really good as well. So as I said, usually this could make a bad experience, if you are not flexible, but the hotel was fantastic. The hotel wasn't fully booked oput, so we never had a problem getting a sunbed at the beach, but I can understand, that people are mad, that two thirds of all potential beach space is taken by cabanas that the hotel sells for $85 a day on top. This is a crazy rip off. Agin, we were not affected by this, so no star deduction. In high season this would probably something that we were furious about as well.

Schöne Anlagr, tolles Servicepersonal. Einrichtung im Zimmer etwas in die Jahre gekommen.

The hotel as well as (especially) the staff were extraordinary. The different dining options in the different restaurants, the immensity of the place, the environment, the beach, the helpfulness of the staff, were all fantastic. One thing I would improve: the various evening programs in the adult only part only lasted until 11pm. Being in the part of the hotel where only adults were allowed, the evenings could be extended a little later with maybe different theme evening.

I would deduct 1 Star for the food, but the overall experience was great so I won't. The Room was perfect, the service outstanding. The Hotel in really good condition. The beach fantastic. We were worried at first, because most positive reviews came from americans, but this hotel can absolutely live up to european standards. The food is difficult. The decision from the hotel not to have a buffet is terrible. The Dinner Restaurants all served really not tasty food. The food experience from all dinner restaurants was bad, so we tried to use the afternoon kitchens which were great and the Room Service, which delivered fantastic food. The Tex Mex Buffet on Thursdays and the breakfast was really good as well. So as I said, usually this could make a bad experience, if you are not flexible, but the hotel was fantastic. The hotel wasn't fully booked oput, so we never had a problem getting a sunbed at the beach, but I can understand, that people are mad, that two thirds of all potential beach space is taken by cabanas that the hotel sells for $85 a day on top. This is a crazy rip off. Agin, we were not affected by this, so no star deduction. In high season this would probably something that we were furious about as well.

The hotel as well as (especially) the staff were extraordinary. The different dining options in the different restaurants, the immensity of the place, the environment, the beach, the helpfulness of the staff, were all fantastic. One thing I would improve: the various evening programs in the adult only part only lasted until 11pm. Being in the part of the hotel where only adults were allowed, the evenings could be extended a little later with maybe different theme evening.