Cancún: Günstige Ferien

We had a nice stay at the GR Solaris hotel. The room with view to the ocean was amazing but we had always water problems in the bathroom. Unfortunately we had 2 problems at the restaurant. First, my younger daughter found a spine in the sausage. The restaurant responsible apologised and tried to make it better with one manager. The same day our second daughter was injured by something sharpen on her chair. A rescuer worker came to see the injury. Unfortunately nobody was checking at her after that day even trying to offer us something special for her. We were supposed to have VIP access but excepted the upgraded room, I did not really experience the vip access. Thanks to the entertainment team, especially coach Yzrael, Abraham, Christ and Leo. The girls at the kids club were always nice to our kids (Monti and Crissel). Special thanks to Pedro at the reception and Adnan and Joel at the lobby entrance. The breakfast was very good and the rest of the food was ok.

Wenn ich vorher gewusst hätte das so viele US Leute da wären hätte ich es nicht gebucht . Das Hotel will dir time Sharing anbieten 2 Stunden hat es gedauert nur für ein paar Prozent für Unternehmungen. Ein riesiges Hotel ist auch nicht so meine Sache

Klimaanlage war kaput und die verwaltung hat einfach dass Thema a ignoriert. Frühstucken war ein Stuhlen Spielt, Schnell dein Essen abholen nachdem in eine Schlange warten für einem Tisch ansonsten jemand anders nimmt dein Tisch , wenn du auf einen Omelett wartest , sicher du müss auf andere neue Tisch warten und neue Getränke bestellen. Künstoff glässer. Nicht ganz mexikanisch gerrichte, sicher eine „Fiesta americana :)“ nicht empfehlenswert.

We stayed here for 8 nights in a Deluxe Swim up room. 1) The room The room was very clean and had everything we needed, unfortunately the AC wasn't working properly. Luckily the staff gave us a fan. Due to that, it's "only" 8/10 for the room. 2) The food The buffet food wasn't that good, but the other restaurants were amazing, especially the orientalic one. 9/10 for the food (excluding buffet) 3) The staff Highlight of the resort! The staff is amazing, always friendly and VERY attentive. We were always treated nice and polite. 10/10 for the staff Shoutout to Yajahira from the butler-service. She made our trip even better and her service was extraordinarily!

Staff and service, I expected sth else

Staff and service, I expected sth else

We had a nice stay at the GR Solaris hotel. The room with view to the ocean was amazing but we had always water problems in the bathroom. Unfortunately we had 2 problems at the restaurant. First, my younger daughter found a spine in the sausage. The restaurant responsible apologised and tried to make it better with one manager. The same day our second daughter was injured by something sharpen on her chair. A rescuer worker came to see the injury. Unfortunately nobody was checking at her after that day even trying to offer us something special for her. We were supposed to have VIP access but excepted the upgraded room, I did not really experience the vip access. Thanks to the entertainment team, especially coach Yzrael, Abraham, Christ and Leo. The girls at the kids club were always nice to our kids (Monti and Crissel). Special thanks to Pedro at the reception and Adnan and Joel at the lobby entrance. The breakfast was very good and the rest of the food was ok.

Klimaanlage war kaput und die verwaltung hat einfach dass Thema a ignoriert. Frühstucken war ein Stuhlen Spielt, Schnell dein Essen abholen nachdem in eine Schlange warten für einem Tisch ansonsten jemand anders nimmt dein Tisch , wenn du auf einen Omelett wartest , sicher du müss auf andere neue Tisch warten und neue Getränke bestellen. Künstoff glässer. Nicht ganz mexikanisch gerrichte, sicher eine „Fiesta americana :)“ nicht empfehlenswert.