La Altagracia : Vacances au parc aquatique

accueil et service au top ils sont tres serviables. le decor est idyllique et tres calme comparé au "palace". on ne s'est pas ennuyé avec toutes les activités disponible (spa, bowling, club,...). à noter : il y a facilement 5min de marche d'un bout a l'autre de l'hotel mais avec le "train" ca allait tres vite. petit bemol pour le restaurant "sea food" en general la nourriture est tres correct meme s'il y a majoritairement des buffets a volonte.

Propre, beaucoup d’activités. Choix de nourriture toujours pareil. Personnel, courtois mais pas constant.

Overall, the hotel was nice and the food was delicious. However, I encountered several issues with housekeeping that significantly affected my stay. The housekeeping service was inconsistent and showed a clear lack of attention to detail. As shown in the photos I’ve attached, the sheets had stains and marks on multiple occasions. One day, the housekeeper took away the used towels but didn’t replace them with fresh ones. I had to call the front desk twice before new towels were finally delivered. Another day, the shower gel bottle was completely empty – which I only realized while already in the shower. Additionally, the toilet paper was never properly replenished. There was only one roll, and it was already half used. The bathroom floor was also not cleaned properly. I ended up filling out a complaint form, but unfortunately, it seemed more like a formality – no real action was taken. It was only after I spoke in person with the housekeeping manager that things improved. By then, it was already my last day, and sadly, the experience had already negatively impacted my trip. As for breakfast, I eventually gave up on trying to get coffee from the buffet. The servers would often forget to bring it entirely. To avoid the hassle, I started getting my coffee from the Sports Bar instead, where a kind and efficient lady always provided excellent service. I truly believe that hotel management doesn't intend for guests to have a bad experience. I think I was just unlucky with the pa

I missed fresh fruits & vegetables wich we could not eat because of tourista ! So not that easy for the buffet. The restaurant El Oliva was delicious!!! We would like to eat at restaurants every night! Is it possible if we pay for it after the third time?

L'hôtel est très beau avec un personnel extraordinaire. La nourriture aurait pu être un peu meilleure même si elle était correcte. J'y retournerai car j'ai beaucoup aimé le soin qu'ils prennent des clients.

I had to call twice to get my room cleaned because they didn’t do a daily cleaning despite the sign was on ´clean room ‘

Overall, the hotel was nice and the food was delicious. However, I encountered several issues with housekeeping that significantly affected my stay. The housekeeping service was inconsistent and showed a clear lack of attention to detail. As shown in the photos I’ve attached, the sheets had stains and marks on multiple occasions. One day, the housekeeper took away the used towels but didn’t replace them with fresh ones. I had to call the front desk twice before new towels were finally delivered. Another day, the shower gel bottle was completely empty – which I only realized while already in the shower. Additionally, the toilet paper was never properly replenished. There was only one roll, and it was already half used. The bathroom floor was also not cleaned properly. I ended up filling out a complaint form, but unfortunately, it seemed more like a formality – no real action was taken. It was only after I spoke in person with the housekeeping manager that things improved. By then, it was already my last day, and sadly, the experience had already negatively impacted my trip. As for breakfast, I eventually gave up on trying to get coffee from the buffet. The servers would often forget to bring it entirely. To avoid the hassle, I started getting my coffee from the Sports Bar instead, where a kind and efficient lady always provided excellent service. I truly believe that hotel management doesn't intend for guests to have a bad experience. I think I was just unlucky with the pa

Tout le monde tres gentil et serviable

I missed fresh fruits & vegetables wich we could not eat because of tourista ! So not that easy for the buffet. The restaurant El Oliva was delicious!!! We would like to eat at restaurants every night! Is it possible if we pay for it after the third time?

I had to call twice to get my room cleaned because they didn’t do a daily cleaning despite the sign was on ´clean room ‘

Propre, beaucoup d’activités. Choix de nourriture toujours pareil. Personnel, courtois mais pas constant.