Mexiko: Urlaub mit Kindern

Wir sind vor Allem wegen dem daneben liegenden Park nochmal hergekommen. Der Service vor allem am Empfang, war vor 3 Jahre weitaus besser.

The staff was very helpful and accommodating!

They claim to be 5 stars, but some staff were very impolite and rude. They claim to adapt themselves to the clients but they don't. They try to sell memberships to avoid hotels.com and Expedia... Additionally, it is very complicated to organize a trip to a place outside of the hotel, seeing as the hotel tries to push the client to consume their packages which are quite expensive. The beach in the hotel was closed due to dirtiness, whereas the beaches in the "zona hotelera Cancun" were clean. In total, it was a mistake to go in that hotel, since the hotel seems to seek the money and not at all the satisfaction of the clients.