5 Sterne Hotels Santa Croce

"Reception closes at an early hour of 17:00 and there's no hotel parking. The recommended parking closes at 23:00 and street parking is either full or dangerous. We drove a Maserati and the looks from people made it feel extremely unsafe. The room is extremely beautiful, spacious and comfortable with the balcony is superb. Fix the parking situation then it may be closer to a 4 Star. Definitely not five."

"I booked a junior suite with river view. At check-in the person at the reception gave us a room without view, saying that they upgraded us. For whatever reason they wanted to make us believe we get a better room. We did not accept that room and insisted that the hotel give us the room we booked. Finally in the evening they gave us the room we initially wanted. disapointing that they treat their customers this way. The evening staff at the reception appologized for the circumstances and we enjoyed the great view on the river. "