2/10 – Ungenügend
Kevin
4. März 2026
Verbesserungswürdig: Sauberkeit und Personal & Service
At around 3:00 a.m., the fire alarm went off. I immediately left my room expecting a structured evacuation, but guests gathered inside the lobby instead of being directed outside to a safe assembly point. There was only one staff member present, who appeared overwhelmed. No clear instructions were given, no coordinated evacuation took place, and there was no visible leadership.
After the alarm stopped, guests began returning to their rooms without any official announcement confirming that the building had been checked and declared safe. When I asked whether the situation had been verified, I was told it still needed to be checked. I also observed the elevator being used to access the affected floor during what could have been a fire-related incident.
Only after my written complaint was I informed that it had been a false alarm caused by a technical malfunction. I was also told that the designated outdoor assembly point was inaccessible due to construction work. According to the hotel, the fire brigade had been contacted but decided not to attend as it was believed to be a system malfunction. None of this was clearly communicated during the incident.
I did not feel safe and was unable to sleep afterwards. No refund was offered.
Kevin
Aufenthalt von 1 Nacht im Februar 2026