The Marriott Hotel in Chiang Mai is not a 5 star hotel by any standards. It is a soulless machine that lacks the attention to detail and charm so many hotels in Thailand can boost. Chaotic breakfast service with good variety but no heart put into providing food of quality; uninspired Thai dishes, stale factory bread, cheap tea bags... Dirty carpets in the lifts. Cheap bathroom products. Blocked toilet and leak from roof (which were quickly fixed, but nevertheless). The many little things that added together makes you feel like you are in a mediocre 4 star hotel. I chose Marriott for location as my favourite hotels in CM - Yaang Come Village, Tamarind Village, and the Rachamankha hotel were all fully booked. Depending on your budget, try one of these instead!