Clean hotel, good sized rooms and a great simple check in and check out process using an internal system. Very close to everything that we were visiting, so top marks on location too. I also really enjoyed the wine that we had with dinner. The food options looked good, but we ordered the wrong options. My wife, a Mac and cheese that was very watery and did not contain much of the added on ham, and my mussels were steamed in water rather than cooked in what I thought would be garlic and tomato.
Onion rings were great though, and I see this as our mistake for not asking about the dishes beforehand. The service during dinner was good too.
Improvement can be made on very simple things.
Breakfast, we had to ask for teaspoons. We could overhear other people joking about this and others walking around unsure on where to find them or to ask, as it's something that everyone requires for their hot drinks in the morning.
No plates at the station when there were 4 members of staff, with 3 available to check. Again, had to ask and another visitor thanked me for this as he was standing there waiting.
No sauce on the table or at the station, again, had to request this.
Neither of these I class as a major negative, but offer as advice for improvement for the benefit of other visitors.
