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Bewertungen von Citadines Uplands Kuching

4 out of 5
Citadines Uplands Kuching
No. 55 Jalan Simpang Tiga, Kuching, Sarawak

Bewertungen

8.2

Sehr gut

153 von insgesamt 441 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
195 von insgesamt 441 Gästebewertungen haben eine Bewertung von 8 - Gut" "
69 von insgesamt 441 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 441 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
13 von insgesamt 441 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.2/10

Personal & Service

8.2/10

Ausstattung

8.2/10

Zustand der Unterkunft

7.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Karl-Heinz

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Gute Lage, freundliches Personal, schnelles WLAN, geräumige Wohneinheit mit gut ausgestatteter Kuechenzeile, schöner Pool ....
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Liaw May Choo am 11. Juli 2023
Dear Karl-Heinz, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Conny, Mönchengladbach

Verbesserungswürdig: Sauberkeit
Nettes Hotel was in die Jahre gekommen ist
Das Hotel ist z.Zt.keine 4Sterne wert, es ist in die Jahre gekommen bzw ist sehr abgenutzt und die Zimmer sind nicht sauber. Das Frühstück ist nicht erwähnenswert...ist sehr minimalistisch in der Auswahl. Würde dieses Hotel nicht wieder buchen.
Antwort von Ru Ng, Resident Relations - Assistant Manager am 5. Juli 2016
Dear Conny, thank you for your feedback. Please allow us to clarify that the breakfast we offer is a Continental Breakfast with the addition of several hot, cooked food items. We regret that you did not enjoy the breakfast on offer. We have shared your feedback with our breakfast service provider and will continue to work on improvements with them. Once again, thank you for choosing to stay with us. We hope we will have the opportunity to welcome you back to stay soon. Best regards.

8/10 – Gut

Patrick, Hannover

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Komfortabeles Zimmer aber schlechte Lage
+ großzügiges Zimmer/Studio mit Küche + nettes Personal + gutes Frühstück + einladender Pool - schlechte Lage (man benötigte 45 min zu Fuß in die Innenstadt) - WiFi funktionierte nicht auf dem Zimmer

10/10 – Hervorragend

Jennifer Fang Ni

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
a bit rundown for the price is charges
Aufenthalt von 1 Nacht im April 2024
Antwort von Liaw May Choo am 16. Mai 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Jennifer Fang Ni

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property is getting a bit too old. The night shift staff was totally unfriendly despite I have elderly and children with me checking in near midnight.
Aufenthalt von 1 Nacht im April 2024
Antwort von Liaw May Choo am 16. Mai 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Jennifer Fang Ni

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
I think the property needs some minor upgrade - the facility is a bit run down for the price it demands.
Aufenthalt von 1 Nacht im April 2024
Antwort von Liaw May Choo am 16. Mai 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Jimmy

A bit dated, maintenance might be a bit lagging.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Liaw May Choo am 10. Mai 2024
Dear Jimmy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 – Schlecht

Yasushi

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The walls in the bathrooms and the carpets in the hallways are quite dilapidated.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Liaw May Choo am 8. Mai 2024
Dear Yasushi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Zhi chao

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Good location. Staff is friendly. Just hope the room is cleaner
Aufenthalt von 3 Nächten im April 2024
Antwort von Liaw May Choo am 23. Apr. 2024
Dear Zhi Chao, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Kathleen

The staff were pleasant and efficient. However, the property needs serious renovating. For example: 1. The window didn’t lock properly and noisy traffic became an issue. 2. The bathroom door is rotting at the base. 3. The room was smelly. 4. The stained toilet seat needs replacing. 5. They fork out the cheapest toilet roll to be found on the market.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Liaw May Choo am 19. Jan. 2024
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Sung Ho

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
전반적으로 만족함
Aufenthalt von 7 Nächten im November 2023
Antwort von Liaw May Choo am 4. Dez. 2023
Dear Sung Ho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Chieng

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im November 2023
Antwort von Liaw May Choo am 30. Nov. 2023
Dear Chieng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

10/10 – Hervorragend

Li Fong, Kuala Lumpur

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
the staff is very helpful
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Liaw May Choo am 8. Nov. 2023
Dear Li Fong, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Chu-Li

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Liaw May Choo am 8. Nov. 2023
Dear Chu-Li, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Sung Ho

Geschäftlich gereist
Aufenthalt von 3 Nächten im September 2023
Antwort von Liaw May Choo am 2. Okt. 2023
Dear Sung Ho, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Kathleen

I've always stayed at Citadines Uplands when I'm in Kuching as I prefer a serviced apartment to a hotel. It's ok if you are not looking for luxury. Just make sure you are not given a room on the same floor as the pool .and overlooking it.
Aufenthalt von 6 Nächten im August 2023
Antwort von Liaw May Choo am 22. Sept. 2023
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Rhyselle Bernadette

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im September 2023
Antwort von Liaw May Choo am 25. Sept. 2023
Dear Rhyselle, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Good location. It's time to renew the rooms.
Good location. The room is a bit too old, bath tub handle is rusted and disgusted me. Also the pools ladder, it almost slit open my daughters foot with the rusted nail.
Aufenthalt von 3 Nächten im September 2023
Antwort von Liaw May Choo am 11. Sept. 2023
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

10/10 – Hervorragend

CHRISTOPHER VIXTRICDAY

Aufenthalt von 1 Nacht im September 2023
Antwort von Liaw May Choo am 2. Okt. 2023
Dear Karl-Heinz, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

2/10 – Ungenügend

Tessa

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im August 2023
Antwort von Liaw May Choo am 24. Aug. 2023
Dear Tessa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Ronald

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
1. The hotel is old and in need of renovation. 2. The corridor carpet was not straightened and looks dirty 3. Stayed 3 days, no one came to clean the room 3. The gym and swimming pool is well kept 4. Location is convenient to reach most places 5. Breakfast is just a walk away 2 prata stores available for u 6. Across the road, a big mall
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Liaw May Choo am 26. Juli 2023
Dear Ronald, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 – Ungenügend

JUNWEN

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Liaw May Choo am 4. Aug. 2023
Dear Junwen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Dennis

Geschäftlich gereist
Gut: Sauberkeit
No water, aircon wasnt cold at all. Good location.
Aufenthalt von 5 Nächten im Juni 2023
Antwort von Liaw May Choo am 20. Juni 2023
Dear Dennis, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 – Hervorragend

Timothy

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Liaw May Choo am 25. Mai 2023
Dear Timothy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Viho

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Nice and comfortable ambience, room is clean n tidy, however the room face to main road is quite noisy, When during peak traffic hours u will feel annoy from the car sound…overall it’s good to stay!!
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Liaw May Choo am 25. Mai 2023
Dear Viho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 – Ungenügend

Kathleen

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
A go-to for me whenever I visit Kuching. Friendly, efficient staff. No problem requesting a late check-out. Easy to get Grab cabs. Shopping mall across the road and simple eateries and bank next door.
Aufenthalt von 5 Nächten im Mai 2023
Antwort von Liaw May Choo am 21. Mai 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 – Hervorragend

Soundharanayagi

Gut: Sauberkeit und Zustand der Unterkunft
A decent property nothing much to complain about, Staff are very friendly and accomodative
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Liaw May Choo am 10. Mai 2023
Dear Soundharanayagi, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Johannes, London

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We had a lovely apartment with a great view of the city and mountains. The room was very spacious and in an acceptable condition. We were surprised that breakfast was served to the room, rather than in a restaurant. There didn't seem to be any options so we weren't able to eat the breakfast since it didn't align with our dietary requirements. One thing I didn't like was that someone rings your door at 7am until you open the door to receive your breakfast. This was a bit disruptive to our stay.
Aufenthalt von 3 Nächten im April 2023
Antwort von Liaw May Choo am 10. Mai 2023
Dear Johannes, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 – Schlecht

Spirto

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
The entire property is rundown, the property is not maintained up to the standard. The gym is very hot with no air conditioning, the swimming pool furniture are old and safe. Overall it needs to be refurbished.
Aufenthalt von 5 Nächten im April 2023
Antwort von Liaw May Choo am 17. Apr. 2023
Dear Spirto, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Natasha

Mit der Familie gereist
Gut: Komfort des Zimmers
4 night stay in Kuching
Stayed for 4 nights as a family of 5 (with grand parents and a 10 month old baby) in a 2 bedroom apartment in Dec 2022. Location is about 10 mins drive from airport and 10 mins drive into town. It is located just opposite a mega mall, so we were able to get some groceries for our kid. We actually found sachets of coffee, tea, milo, cereal and some candies left over from the previous guest in the cupboard. Otherwise, the room is clean enough, baby crib provided and only reason I stayed there was for the freezer to keep my milk. Breakfast was served in a bento box and consists of fried noodles or rice and it was quite sad looking. Would recommend to get the room without breakfast, save the money and go to the mall opposite for something better. There's a nice quaint cafe on level 1 which you can get proper coffee and cakes too! We checked in at about 4pm, and our room was not ready. Was stressful as my 10-month old was restless and my milk was thawing out while we sat in the lobby for 45mins. Lots of room for improvement.
Aufenthalt von 4 Nächten im Dezember 2022
Antwort von Liaw May Choo am 22. März 2023
Dear Natasha , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Kathleen

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Friendly staff. Comfortable accommodation.
Aufenthalt von 5 Nächten im Februar 2023
Antwort von Liaw May Choo am 8. Nov. 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 – Hervorragend

Kim Loong

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Walkable 5 minutes to shopping mall Spring. Clean room. Friendly front desk.
Antwort von Liaw May Choo am 16. Jan. 2023
Dear Kim Loong , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Verifizierter Reisender

Gut: Komfort des Zimmers
Sink Drainage is Smelling after one day staying. Room Housekeeping need to improve.
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Liaw May Choo am 28. Dez. 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Tiong Seng

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Antwort von Liaw May Choo am 17. Apr. 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Kevin

Aufenthalt von 5 Nächten im Dezember 2022
Antwort von Liaw May Choo am 17. Apr. 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Komfort des Zimmers
Great for visit to Borneo Medical Centre
Close to Borneo Specialist Medical Centre. Room a bit run down, in need of maintenance. 2nd bedroom will smell if keep door close due to located behind the toilet. Housekeeping a bit sloppy at times.
Aufenthalt von 3 Nächten im November 2022
Antwort von Liaw May Choo am 5. Dez. 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 – Ungenügend

Trevor

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2022

8/10 – Gut

ANAK EDWARD GANIE KATHRIE

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Liaw May Choo am 31. Okt. 2022
Dear Anak Edward Ganie Kathrie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 – Ungenügend

Fatt Lim

Aufenthalt von 3 Nächten im August 2022
Antwort von Liaw May Choo am 9. Sept. 2022
Dear Fatt Lim, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Kuan Hock

Gut: Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2022

6/10 – Okay

Choon Cheat

Aufenthalt von 7 Nächten im August 2022
Antwort von Liaw May Choo am 16. Aug. 2022
Dear Choon Cheat, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Kho Ying

Mit dem Partner gereist
Gut: Sauberkeit
Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).
Aufenthalt von 1 Nacht im Juli 2022

8/10 – Gut

Huey

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The one-bedroom apartment is clean and cozy. Every morning at around 7.15am, someone will ring the doorbell repeatedly to deliver a packet of local breakfast. If you do not want to be disturbed, you have to place 'do not disturb' sign on the door before you go to bed. The Spring shopping mall is just across the street. There are eateries and 7-11 beside Citadines apart-hotel.
Aufenthalt von 6 Nächten im Juli 2022
Antwort von Liaw May Choo am 15. Juli 2022
Dear Huey, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Magdalene

Mit der Familie gereist
Generally good stay; mould & aircon need fixing
We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Liaw May Choo am 4. Juli 2022
Dear Magdalena, thank you for taking your time to write this review. We have noted your feedback and will work on further improvement with Engineering and Housekeeping department on the issues highlighted. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Disappointing return
Stayed at Citadines Kuching previously when recently opened - unfortunately time and poor maintenance has taken a big toll on the place. Dirty (mouldy) bathrooms and water damage from leaky air conditioners together with a general lack of maintenance was really disappointing. Staff are friendly and helpful, but it cannot make up for the poor state of the rooms and common areas. Needs a refurbished, due to poor cleaning and property management. Lots of small frustrations, which are a shame as was previously lovely - but now like the carpets, it’s a little threadbare:(
Aufenthalt von 7 Nächten im Juni 2022
Antwort von Liaw May Choo am 29. Juni 2022
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

8/10 – Gut

AFENDI

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Liaw May Choo am 7. Juni 2022
Dear Afendi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

Natalie

Aufenthalt von 5 Nächten im Mai 2022
Antwort von Liaw May Choo am 30. Mai 2022
Dear Natalie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 – Gut

Wong

Aufenthalt von 3 Nächten im April 2022
Antwort von Liaw May Choo am 11. Apr. 2022
Dear Wong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 – Okay

TING LOONG

Geschäftlich gereist
Poor value for money. Paying extra for packed fried noodles breakfast. Aircon which starts and stops. Water pitcher still wet from previous occupants. Broken electric kettle. Worn out towels.
Aufenthalt von 3 Nächten im März 2022
Antwort von Liaw May Choo am 2. Apr. 2022
Dear Ting Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager