2/10 – Ungenügend
Nina
Mit der Familie gereist
19. Aug. 2025
I had a very horrible experience with this hotel.
Communication was terrible.
I had booked the stay at this hotel a month in advance, I received confirmation that payment was made right away.
On the day of, my family arrived at hotel in the afternoon.
I was not able to get into the hotel.
There was a phone number posted on the front I tried calling this number multiple times and could not get through. My grandparents and I waited for an hr with no place to sit. No cafe nearby either.
I was finally able to get into the building when someone came out. Inside I found a phone that was able to reach the front desk
Staff told me check in location was at a different area about 30-40 mins away.
In the front of the hotel it states if checking in after hrs the hotel can provide a code to enter the room first and then go back to check in in the morning.
I explained that I have 2 elderly and 8 luggage’s. Is it possible for them to provide the code for the room first my grandparents can stay there while I took the train back to the check in area.
They told me no, they were not willing to accommodate for this need.
But I had told them the stay for the 4 nights was already paid for in full but they refused.
In the end had to book another hotel cause grandparents were not feeling well after long flight. Hotel refused to refund the money. They then called me and sent check in instructions the next day. No use at that time. Lied to expedia that they sent it prior to check in.
Nina
Aufenthalt von 3 Nächten im November 2024