Bateaux-maisons à La Mecque

« Upon arrival, we were informed that our reservation was not recorded on their system despite presenting physical evidence. I was in state of Ihram and remained composed to proceed with our Umrah. Upon arrival approximately four hours later, no confirmation of our reservation was received. We contacted Expedia who subsequently sent an email to the manager. We finally arrived at our room around 5:30 pm. Awful experience which ruined it for entire stay at the hotel. Will never be staying here...

« My experience was disappointing. The room was not very clean and did not meet the standard I expected. Some areas looked poorly maintained. The staff was not very helpful when we asked for assistance, and communication was slow. The stay was not very comfortable overall, and I expected much better service and attention to guests. I would probably not stay here again. »

« Tout était parfait »

« Excellent »