2/10 – Ungenügend
ahmet nahit
6. Aug. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
A complete fiasco - Never again!
It is surprising that such a hotel exists in a city like Milan. The receptionist was cold and indifferent at the entrance. When I asked for the wifi password, he refused to give me the password even though there were two different networks in the hotel. Although I repeatedly stated that I needed internet, she said "it was broken" without even looking at my face. It is not acceptable that the internet does not work in this age, but the real disgrace was in the room.
The first thing I realised when I got to the room was how inadequate and poor quality the facilities were. There was only one socket - yes, in 2025, in Milan, in a room with only one socket! I had to take turns charging my electronic devices. The furnishings were beyond cheap: used, falling apart.
The bathroom was another disaster. There was a strainer-like piece on the ceiling that I couldn't understand what it was for, and water was dripping from it every few seconds. The ceiling was literally leaking. It is not possible to talk about hygiene or safety in the face of such a view.
Cleaning service? That's only on paper. I requested housekeeping in the morning. When I returned in the evening, no cleaning had been done in my room, only one or two towels were left on the floor in a hurry. The sheets were still crumpled, the bathroom was dirty as it was.
But above all, the hotel's customer portfolio was really deplorable. There was shouting and laughter from the neighbouring rooms
ahmet nahit
Aufenthalt von 3 Nächten im August 2025
