Vacances de Shinjuku

Lits très confortables, bonne isolation. Emplacement très bien. Belle décoration, bons produits. Cadeau de bienvenue boisson gratuite au bar, mais on nous explique ensuite que nos boissons ne sont pas éligibles entrainant une naturelle frustration.. refus d'intègrer le montant des pièces qui sont donc fausses. Au petit déjeuner impossible de regler par carte, on nous dit que c'est notre carte qui ne marche pas alors qu'il suffisait de mettre le code ; refus de payer en espèce, pas très commerçant ...

Room is Clean and Modern. Upstairs pool is 5000 yen charge to use th beds for 3 hours, there is no bar and you can only take up water - strict policy. I like to relax and be able to enjoy a pool experience so the water rule wasn't my idea of a good time. You can use the thermal baths for free between certain hours. The shuttle buses are great but there is a big gap between the times going out and returning. There isn't much to do close by other than Disney so if you want to eat anywhere else etc or even just get a coffee In the morning then facilities for that are limited. You can't just take a stroll to the shops, everything is a taxi ride away. Staying for 4 days with my son I found that quite challenging especially around eating times when we weren't at Disney. We used Uber eats but the hotel policy is to not deliver to the room so if you are alone with children that is a challenge. They did accommodate with this however. There are washing machines which is handy but you can't put a lot in them, the wash and dry cycle left my clothing wet and I had to wait which meant more money and paying for late check out (again the hotel did this at a cheaper cost but it meant my next check in at my next residence was delayed). The staff were very helpful and couldn't be nicer. They did a review at the beginning which would be better at the end. Coffee machines or a coffee machine down stairs would be handy because if you don't have breakfast downstairs you can't just buy coffe