Hotel Massif montagneux des Siebengebirge

"Les réceptionnistes ont été compréhensifs et ont fait de leur mieux pour améliorer notre séjour mais l'hôtel est très basique et face aux absences la propreté n'était pas assurée. Ça arrive. "

"Hôtel en très bon état. La douche avait une odeur autrice due aux remontées d’égout des toilettes… la douche était bouchée avec les remontées .."

"equipement de la chambre minimaliste: pas de shampoing/pas de showercup/ menage non fait pendant le sejour/pas de cadeau pour un anniversaire: ni corbeille de fruit, ni bouteille offerte; petit dejeuner correct sans produit élaboré fait maison"

"Hôtel agréable et propre quoique un peu excentre du centre "

"Très belle chambre spacieuse "

"The hotel is comfortable and very well located. However, there is no free access to either a swimming pool or a gym, which is extremely misleading. Both the pool and the gym are clearly shown in the hotel photos — the pool is even displayed as the second photo in the hotel description. In reality, access to the pool requires an additional fee, and the same applies to the gym. This is unacceptable and very disappointing, as these facilities are presented as part of the hotel experience when they are not included."

"Le personnel est très accueillant, la chambre propre et confortable "

"Le stationnement manque de place."

"The rooms are spacious but not very functional. There was a water leak next to the toilet but it didn't get fixed despite requesting it twice. It is not always easy to turn on/off the lights. You need to press several times the buttons. The service in the hotel is the worst I have ever experienced. I arrived a couple of hours before check-in time and my room was not ready. No problem, I totally understand and went for lunch. I come back around 15:15 and my room was still not ready. No solution was found except please wait. I finally got my room at 15:30 after insisting. There is no power plugs in the room next to the desk. I asked for an extension cable and the answer I got was "we do not have, please buy it yourself". I finally realized myself that I could move the TV and found a plug there. "