Hôtel près de Saint Sunday Crag, Penrith, Penrith

« スタッフはとても良かったです。 1号室の狭い部屋を予約したのは自分達の責任ですが、あまりにも狭すぎました。また、塩素？のような香りが強すぎて、ずっと窓を開けていましたが、香りに敏感な者にとっては、苦痛でした。シャワー、洗面台の排水が悪く水が流れにくく溢れそうになるまで、水が上がってきました。また、上の階の騒音が酷く、歩く音、トイレの音、シャワーの音が全てすごく響きました。洗面所のドアも壊れて閉まらなくなり、一晩開けっぱなしでした。流石に耐えかねて翌朝相談したら部屋を変更してくださいました。ご対応ありがとうございました。 朝食は美味しく、スタッフのお2人の対応は、とても良かったです。 »

« Wonderfully authentic Lakeland Inn.Our stay was peaceful with so many opportunities for walks straight from the door.Limited options available for dinner, would have appreciated more choices.cooked breakfast was very good but some yoghurt, fruit would have been welcome.Selection of beers at the bar was very good.The staff work extremely hard but we thought an extra member of staff would have helped to reduce waiting times at dinner and breakfast »

« The reason I haven’t scored 5 is that Expedia sold us a room that had issues with noise / cooking smells as it’s above the kitchen and is noisey and smelly when the staff are cooking. We stayed in a room named Helvellyn and Expedia didn’t state any issues with any rooms. If we had booked direct with the queens head it details the room helvellyn as having issues with noise etc due to it’s proximity to the kitchen. I think Expedia have been misleading not detailing the facts about that particular...

« Everywhere in the facility was incredibly clean »

« The room was spotless the food good & staff very helpful »

« Excellent dejeuner.Grande courtoisie du personnel. »

« Due to circumstances beyond our control we were forced to cancel our reservation at the hotel, which we did by telephone four days before our expected arrival. When the hotel refused to refund our prepayment, we asked for a raincheck, which they didn't even answer. »

« Exellent stay »

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« Really lovely rooms. Staff were helpful and friendly »

« We enjoyed our stay at Kotel. Good location, good wifi connection. However we would have liked to have had an electric hob as with only a microwave cooking was rather limited. Also not easy to wash up as no plug in the sink. Fortunately there was an ice bucket I could use to wash up!!!. Crockery was also limited to 2 sets only. Had to check with staff on site re disposal of our rubbish as bins not very big. It would also be good that the Kotel staff supply a brush and dustpan for sweeping up the...

« Stunning location and view. Loved the quiet it's why we chose it. Loved the decor and Art Deco feel. Comment not a criticism. We struggled with the stairs. Could use a cobweb brush. We are happy to and will return. A memorable holiday. Thank you »

« We came back late from a long walk in the Lakes and realize arriving in our room that they gave us a room with no blind or curtain !!!! We rang the Reception at 11pm they said someone was coming but nobody showed up. The following morning when we wanted to record a formal claim the receptionist just told us "sorry" It is a shame !!! Avoid this hotel ! You pay a high rate for the location but the rest is shameful !! »

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