Familienhotels Stoke-on-Trent

„We had a comfortable stay at Upper House and slept well. Breakfast was enjoyable, and we also had dinner during our visit, the food was lovely and a real highlight. However, the room cleanliness was fairly basic and could be improved. The staff were polite but didn’t come across as particularly warm or welcoming. The property itself feels quite dated and would benefit from modernisation, as it seems to have remained largely unchanged for many years. It’s also worth noting that the venue hosts ...

„War okay für eine Nacht “

„This Hilton has rooms which are clean and quiet, beds are good but no option to ventilate the room. The restaurant facilities can’t be worse: at opening time of the restaurant we ordered food and 10 minutes later you are told to order something else because they ran out of it. As we had chosen something else, the response was: “Is THAT all, you want nothing else?” In a very arrogant way. Then they even expect a tip afterwards. During Checkout, the receptionists were unable to produce an invoice. ...

„Gorgeous comfortable stay. Want to go back already.“

„Lovely and clean place just as the pictures portray. Owner does a great job at communication and responds quickly and even checks in on you once you’ve checked in.“

„Wonderful, huge magical castle, so much history, communication with John before and during our stay was excellent, highly recommend!“

„Worked brilliantly for a family celebration base! Lots of social space for games etc.“