Hôtel près de Arcada Theater, St. Charles, St. Charles

« Shower head was not working properly. »

« The room was good. Plenty of room. The bathroom needed some work. However they had several crews working on up grading the bathrooms, they just didn’t get to my room yet. The free breakfast was fantastic. The staff very friendly and helpful. Good place to stay. »

« The building we stayed in was being completely redone. New paint, carpet in the hallway, and new flooring in the rooms. The lobby breakfast sitting area could use some more work however breakfast was pretty good. »

« It was clean, didnt really see much staff but seemed sufficient and it worked! »

« The hotel was very clean and the staff were professional and personable. »

« Personnel très accueillant. Jamais déçu par Hilton. »

« Don’t waste money for the upgraded internet the worst WiFi had to use my hotspot to work the whole stay super bad »

« Was very noisy, between the constant walking around in the room above us, and from what sounded like laundry machines going at night. Staff at front desk was very friendly and helpful though. Updated older building. »

« Do you enjoy MOLD? How about cigarette burn? Are you missing a dirty trash filled room from your vacation? How about rude staff? This place will be perfect for you! The price of this place (wouldn’t even consider it a motel let alone hotel) was too expensive for how little care is taken of this property. Don’t waste your time or your peace of mind on booking this atrocity of a stay. Better off grabbing some cardboard and nuzzling up next to a stranger under a bridge than staying here. Wish I...

« We arrived late so had to wait for the on call staff. While waiting we were approached by several “guests” that were intoxicated. While checking in two other impaired guests entered. We had also observed a group of men along the buildings exterior that were partying. When we arrived in the room it wreaked of pot. We returned downstairs and asked to cancel our reservation. We felt very uncomfortable »

« Rooms need upgrading. Water hardly flows; extremely rusty; hot water not really hot. Outdoor check-in (in weather). Electric plugs outdated two-prong models and do not accept modern electric plugs »

« The bathroom switch didnt work, the vent in the bathroom was falling out of the ceiling, the fridge was not working and smelled like rancid food, the hallways wreaked of cigarettes and garbage, the outlets in the room were loose, the ac would kick on and off and was not maintaining room temperature, the sheets had holes in them and some of the towels smelled mildewy. Great place to check in for prostitution or drugs I guess. They make you give them a $60 cash deposit while checking in, which I...

« Hotel is clean and staff is responsive. »

« Called 2 hours after checking out of the hotel, and asked a staff member to retrieve my childs retainer they forgot. Front desk would do nothing but "make a note" for housekeeping. It was sitting in a paper bowl right next to the sink, out in the open. Not covered, not hidden, simple task. Housekeeping just threw it away. Now its costing me $500 to replace them. Yes my ADHD child didn't do as they were told, and that falls on us. But the lack of any proper assistance by the staff is unexcusable....

« Très bon hôtel d'étape à un prix très intéressant. Nous y avons séjourné de par sa proximité (5 min de route) avec le chicago outlet situé à Aurora. Bonne literie, propreté, personnel accueillant et wifi stable. Le seul bémol est la qualité du petit déjeuner mais il n'y pas de secret pour un séjour à 4 à 70 €. »

« no carpet; very small & few pillows, no hand towels, very thin bath towels, really bad coffee »