Hôtel près de Astoria Park, New York, New York

"Dans l’ensemble bon, petit souci avec la parois de douche qui laissait passer l’eau lors de la douche, signalé à l’accueil mais pas d'intervention, manque toujours 1 serviette sur 4 personnes, gel douche demandé pour la recharge mais jamais eu "

"Très bien situé . Excellent service "

"Rapport qualité prix parfait : hôtel à 100m du metro, très propre, chambre spacieuse et bien équipée. Le petit déjeuner est très correct également. Petit bémol, nous étions 5 dans une grande chambre et le lit d'appoint (canapé lit) est confortable pour un lit 'appoint mais fait un peu bruit à chaque mouvement."

"Chambre propre, spacieuse et climatisée. Nous étions dans un studio bien équipé avec frigo, plaque électrique, micro onde et même lave-vaisselle. Hôtel à proximité de la station de métro. Le petit déjeuner est varié avec un large choix aussi bien salé que sucré. Tout le personnel est très agréable, souriant et serviable, ce qui rend l'expérience encore meilleure. Le seul point négatif est le quartier qui n'est pas toujours très bien fréquenté."

"Super"

"Hôtel très sécurisé, propre et accueillant "

"Très bien "

"I rarely leave negative reviews, but my experience at the Dutch Hotel NY was completely unacceptable. On March 19, around 11:00 PM, I arrived with my family, including two children. The room had clearly not been cleaned after the previous guests: garbage everywhere, unmade beds with used sheets, and a dirty bathroom. There was no staff on site. We immediately contacted customer service, but no real solution was offered. We were told that no other rooms were available and that it was impossible to send anyone to clean, even though rooms were visibly available online. The time of arrival does not change anything: a prepaid room should be clean and ready. We were left with no choice but to clean the room and change the bedding ourselves, late at night, with our children. I could have understood the situation if the hotel had made any effort to correct their mistake, but that was not the case. The responses I received after contacting the hotel for a week appeared to be automated (AI-generated), saying they would look into the issue, but with no real follow-up or action. I contacted Expedia four times and followed all the required steps. After 17 days of endless back-and-forth, which cost me a significant amount of time and energy, I finally received a 50% refund for the first night. Even though a refund was issued, it is clearly insufficient given the severity of the issue, the complete lack of service, and the time lost. This situation cast a shadow over our trip and turned"

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