The actual house was nice - well stocked kitchen, plenty of soap/towels/blankets, easy to find and check-in. However, the property managers (Grand Welcome) were difficult to communicate with. I messaged/called a few times before our trip to make sure the property was clear of snow, safe and accessible. Two times I sat on hold for a while, only for the line to hang up on me. Multiple times Grand Welcome said they would check with their “onsite team” and get back to me. No one ever reached back out. On the day of our trip I finally got a hold of someone who assured me the property was ready. When we arrived the driveway was completely iced over with barely enough room for 2 vehicles, a huge ice sheet was hanging off the roof, and a wall of old snow/ice was blocking the walkway to the entrance which we had to shovel to access. We were worried about the kids slipping/getting hurt. I mentioned all this/sent pictures to Grand Welcome after checking in, and they did not offer to help with any ice removal. Instead they said “we will relay this to the team.” So again, nice house with poor management/communication. Can’t imagine how they handle actual emergencies or time sensitive issues.