We arrived after an 8-hour drive and the key pad was not working. The lock box key was also missing. We had no access. It was nearing 5p and the close of the business day.
When we called the number for the property management company, every extension ended in a fast busy signal. The fact that it was so difficult to get a live person on the phone was extremely frustrating. We spent an hour calling around to other real estate agents in the area to see if anyone knew of Carolina Beach Rentals or had an alternate number for them. Thankfully, a local realtor found a Google Voice number and someone from the property management company finally returned our call. They did send a locksmith out to let us in later that evening but it was a frustrating process.
The handicap bar in the master bath was broken. Three vinyl panels which covered deck ceiling had fallen onto the deck when we arrived.
Other than that, the property was clean and well-maintained.
PROS: The property manager did send us $50 for the inconvenience and they were very easy to deal with once we were able to get in touch with them.
The property was clean. The oceanfront view and beach access were awesome. The beds were comfortable. The property is conveniently located near restaurants, grocery stores, gas stations, etc. We would definitely rent this property again if in the area.