Dear Axel,Thank you for choosing Hotel Grifone and for your review, your feedback is important to us and we apologize for the inconvenience. I do hope that we will be able to welcome you back again! Warm regards,

Thank you

Buongiorno,la ringrazio a nome di tutto lo staff e ci auguriamo di averla ancora fra i nostri ospiti se decidesse di visitare ancora la nostra città.Sinceri saluti.

Dear Jeremias,Thank you for your wonderful reviewI am delighted to see how much you enjoyed your experience while you stayed with us and our staff made your stay extra special.We look forward to welcoming you back in the near future.Best regards.

Dear Mr Ken,Thank you from all the staff for your wonderful reviewI am delighted to see how much you enjoyed your experience while you stayed with us and our staff made your stay extra special.We look forward to welcoming you back in the near future.Best regards.

Thank you for your feedback and for taking the time to review your recent stay at our Hotel and we will seriously consider your suggestions. We do hope to welcome you again at the hotel soon. Best regards.

Cher Monsieur,Merci d'avoir pris le temps de partager les impressions de votre récent séjour dans notre établissement.Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour ne pas avoir réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir.J'espère néanmoins que vous envisagerez à nouveau de séjourner parmi nous, pour que nous ayons une seconde chance de vous prouver que votre expérience n'est pas celle que nous avons l'habitude de fournir à nos clients.Nous vous présentons à nouveau nos excuses. Si je peux vous apporter mon aide de quelque manière que ce soit, n'hésitez pas à me contacter directement.Très cordialement,Riccardo - Directeur

Dear Guest ,Thank you so much for choosing our hotel for your stay in Florence and most of all thank you for sharing your experience!It has been a pleasure for all of us having you as our guest at our Hotel.All our staff can't wait to have you back at our hotel!Best regards

Dear Tomas,Thank you for your feedback and for taking the time to review your recent stay at our Hotel and we will seriously consider your suggestions. We do hope to welcome you again at the hotel soon. Best regards.

Dear John,Thank you from all the staff and for taking the time to review your recent stay and for your feedback. I do hope that we will be able to welcome you back again!Warm regards,

Dear Johan,Thank you for choosing Hotel Grifone and for your review, your feedback is important to us and we apologize for the inconvenience. I do hope that we will be able to welcome you back again! Warm regards,

Muchas gracias de su review y le envío mis saludos más sinceros.

Thank you for your feedback and for taking the time to review your recent stay at our Hotel and we will seriously consider your suggestions. We do hope to welcome you again at the hotel soon. Best regards.

Muchas gracias por tan bueno comentario. Nos complace saber que disfrutó de su estancia con nosotros. Trabajamos para hacer de su experiencia un recuerdo inolvidable. Esperamos volver a recibirle en Florencia.Saludos cordiales,

Gentile Ospite,i Suoi complimenti sono di estrema importanza per noi, in quanto non fanno che rafforzare il concetto di Ospitalità e attenzione al dettaglio su cui si basano le ns. attività quotidiane. Tutto il team è contento di leggere nelle sue parole che le aspettative siano state superate.Mi auguro di poterla avere nuovamente nostro Ospite,Saluti

Thank you, we are happy to have satisfied you and have shared your experience with Hotels.com travelers. We look forward to seeing you on your next trip to Florence.

Dear Guest, I would like to thank you for having spent some of your time to leave your precious comment on Hotel Grifone, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is our a primary goal. Having taken note of your judgment, I am grateful to you for pointing out the shortcomings you have encountered, which is an opportunity to improve our standards with the aim of meeting your expectations during your next visit. The Hotel is located in a strategic position: with a pleasant walk along the banks of the Arno from the hotel it is possible to reach the main attractions of Florence; and just 15 min. walking distance from the Train Station of Campo Marte and the nearby sports facilities, in a quiet residential area of Florence sheltered from the bustle of traffic, full of restaurants of Tuscan cuisine, Pub and Pizzeria. The Grifone Hotel has undergone a renovation of all rooms and common areas, we have already intervened in all the Standard and Superior rooms, we will complete the intervention by spring 2023 for the Classic. We have already completed the interventions in the common areas and in the Breakfast Room, and opened the SPA. Your report is absolutely appreciated and will be useful for evaluations in support of the planned intervention. Please accept our sincerest apologies for not fulfilling your expectations, in the hope that in the future it will give us the opportunity to show you the professionalism and accuracy of our services.

Dear Guest, Your compliments are of extreme importance for us, as they reinforce the concept of Hospitality and attention to details on which our daily activities are based. The whole team is happy to read in his words that expectations have been exceeded. I hope to have you again as our Guest, Greetings

Dear Guest, I would like to thank you for having spent some of your time to leave your precious comment on Hotel Grifone, that will allow us to verify the quality of our services and to approach more and more to your expectations. We have taken note of your opinion, for the mosquitos we made every day the disinfestation in every room, we've reepaired the leaked immediately, to much humidity in the air, maybe you've opened the window Wishes to have you again our Guest, I send you my best regards

Dear Guest, I would like to thank you for having spent some of your time to leave your precious comment on Hotel Grifone, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is our a primary goal. We are satisfied that you have appreciated our Hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “Hotel Grifone services guide” personalized to please every Guest, who confirm everyday to the Management this attitude. Wishes to have you again our Guest, I send you my best regards

Dear Guest, I would like to thank you for having spent some of your time to leave your precious comment on Hotel Grifone, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is our a primary goal. Having taken note of your judgment, I am grateful to you for pointing out the shortcomings you have encountered, which is an opportunity to improve our standards with the aim of meeting your expectations during your next visit. all of our staff is trained to establish a friendly relationship with the Guests and to follow the “Hotel Grifone services guide” personalized to please every Guest, who confirm everyday to the Management this attitude. Please accept our sincerest apologies for not fulfilling your expectations, in the hope that in the future it will give us the opportunity to show you the professionalism and accuracy of our services.

Gentile Ospite,siamo felici di leggere che il suo soggiorno presso il nostro hotel sia stato di suo gradimento. Le sue belle parole ci spingono a perseguire la strada intrapresa per il raggiungimento dell’eccellenza. Ho condiviso il suo piacevole commento con lo Staff, il quale ne è rimasto entusiasto. Grazie per la preferenza accordataci

Kjære kunde, hans entusiasme for hotellet vårt fyller oss med glede og gjør oss stolte. Takk for de fine ordene og vi håper å se deg igjen snart på hotellet vårt for å tilby deg en stadig bedre service og et like hyggelig opphold. Hilsen fra alle ansatte.

Dear Guest, I would like to thank you for having spent some of your time to leave your precious comment on Hotel Grifone, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is our a primary goal. Having taken note of your judgment, I am grateful to you for pointing out the shortcomings you have encountered, which is an opportunity to improve our standards with the aim of meeting your expectations during your next visit. all of our staff is trained to establish a friendly relationship with the Guests and to follow the “Hotel Grifone services guide” personalized to please every Guest, who confirm everyday to the Management this attitude. Please accept our sincerest apologies for not fulfilling your expectations, in the hope that in the future it will give us the opportunity to show you the professionalism and accuracy of our services.

Cher invité, Je tiens à vous remercier d’avoir consacré une partie de votre temps à laisser votre précieux commentaire sur Hotel Grifone, ce qui nous permettra de vérifier la qualité de nos services et de répondre de plus en plus à vos attentes; La satisfaction du client est notre objectif principal. Nous sommes convaincus que vous avez apprécié notre hôtel et nos services, tout notre personnel est formé pour établir une relation amicale avec les clients et suit le «Guide des services de l’hôtel Grifone» personnalisé pour faire plaisir à chaque client qui confirme chaque jour à la direction cette attitude. Envie de vous revoir notre invité, je vous adresse mes meilleures salutations

Dear Customer, We are really very surprised by your review that we record with regret for the rating received. We answer you on the consideration that emerges from your review, you have booked a room without canceling it, not having shown up on the day of arrival, as per the cancellation policy we have charged you the amount on your credit card, if you have notified us in time we would have canceled your reservation without charge. I also sincerely inform you that it is not correct to call the hotel to ask for a cancellation and inform us that if we did not do it you would have given us a negative review, or positive if we had not charged. Reviews are an evaluation tool for the hotel experience, which allows us to improve ourselves, it cannot be used as blackmail in the face of economic demands. We are sorry but we understand that this was not the case for her and that she experienced it as a nuisance. Yours sincerely

Gentile Ospite, La ringraziamo per la gentile recensione, siamo lieti di leggere quanto è stata piacevole la sua esperienza all'Hotel Grifone sotto ogni aspetto: dall'accoglienza dello Staff, alla pulizia della camera, la colazione e tutti i servizi offerti per rendere il più piacevole possibile il suo soggiorno con noi! Ci auguriamo di poterla averla nuovamente ns. ospite. Cordiali saluti

Gentile Cliente, desidero ringraziarLa per aver dedicato parte del Suo tempo per recensire Hotel Grifone, consentendoci così di monitorare la qualità dei nostri servizi per avvicinarli sempre più alle Sue aspettative. Preso atto del Suo giudizio, Le sono grato anche per averci fatto notare le carenze da Lei riscontrate, ciò costituisce un’opportunità per migliorare i nostri standard con l’obiettivo di soddisfare le Sue attese in occasione del Suo prossimo soggiorno. La prego di accettare le nostre più sentite scuse per non aver soddisfatto le sue aspettative, nella speranza che possa per il futuro darci l’opportunità di dimostrarLe la professionalità e l’accuratezza dei nostri servizi

Dear Guest, I would like to thank you for having spent some of your time to leave your precious comment on Hotel Grifone, that will allow us to verify the quality of our services and to approach more and more to your expectations. Wishes to have you again our Guest, I send you my best regards

Cher invité, Je tiens à vous remercier d’avoir consacré une partie de votre temps à laisser votre précieux commentaire sur Hotel Grifone, ce qui nous permettra de vérifier la qualité de nos services et de répondre de plus en plus à vos attentes; La satisfaction du client est notre objectif principal. Nous sommes convaincus que vous avez apprécié notre hôtel et nos services, tout notre personnel est formé pour établir une relation amicale avec les clients et suit le «Guide des services de l’hôtel Grifone» personnalisé pour faire plaisir à chaque client qui confirme chaque jour à la direction cette attitude. Envie de vous revoir notre invité, je vous adresse mes meilleures salutations

Cher client, je désire Vous remercier pour avoir dedié part de Votre temps pour Votre avis pour Hotel Grifone, en nous permettant ainsi de contrôler la qualité de nos services afin de les rapprocher de plus en plus à Vos attentes. Pris acte de Votre jugement partiellement positif, je Vous remercie aussi pour nous avoir fait noter les carences par Vous relevées; cela represente une occasion pour améliorer nos standards avec l'objectif de satisfair Vos attentes à l'occasion de Votre prochain séjour. J’espère que vous serez de nouveau notre invité, et je Vous envoie mes meilleures salutations.

Cher client, désireux de vous remercier d'avoir pris le temps de donner votre avis sur l'Hôtel Grifone, nous permettant ainsi de contrôler la qualité de nos services pour les rapprocher de vos attentes. Prenant note de votre jugement, je vous suis également reconnaissant d'avoir signalé les lacunes que vous avez constatées, c'est l'occasion d'améliorer nos standards dans le but d'obtenir vos attentes à l'occasion de votre prochain séjour. Le coût du stationnement (13€) est largement annoncé sur Hotels.com, il vous a également été communiqué à votre arrivée, sinon vous ne pouviez pas vous garer. Il est dégressif par rapport aux tarifs pratiqués par les autres structures de la ville ; avec l'avantage d'avoir un parking à l'intérieur et non dans un garage à l'extérieur de l'hôtel. Nous sommes vraiment désolés de ce qui s'est passé dans la salle de petit-déjeuner et de votre perception de ne pas prêter attention au client, l'objectif principal de l'hôtel Grifone. Veuillez accepter nos sincères excuses pour ne pas avoir répondu à vos attentes, dans l'espoir qu'à l'avenir cela nous donnera l'occasion de démontrer le professionnalisme et la précision de nos services.

Dear Guest, I would like to thank you for having spent some of your time to leave your precious comment on Hotel Grifone, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is our a primary goal. Having taken note of your judgment, I am grateful to you for pointing out the shortcomings you have encountered, which is an opportunity to improve our standards with the aim of meeting your expectations during your next visit. Regarding breakfast, Unfortunately that morning two staff members had an accident while on their way to work, for this reason we were underwhelmed, we apologize for the inconvenience. Please accept our sincerest apologies for not fulfilling your expectations, in the hope that in the future it will give us the opportunity to show you the professionalism and accuracy of our services.

Dear Guest, I would like to thank you for having spent some of your time to leave your precious comment on Hotel Grifone, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is our a primary goal. We are satisfied that you have appreciated our Hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “Hotel Grifone services guide” personalized to please every Guest, who confirm everyday to the Management this attitude. Wishes to have you again our Guest, I send you my best regards

Gentile Roberto, La ringrazio per la sua recensione più che positiva sull'Hotel Grifone Firenze. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento. Il nostro personale ne è orgoglioso. Ci auguriamo che verrà a trovarci nuovamente.

we are glad that we satisfied you and that you shared your experience with Expedia travelers; Wishes to have you again our Guest, I send you my best regards

Grazie, siamo contenti di averla soddisfatta e che abbia condiviso la sua esperienza con i viaggiatori di Expedia.com. L'aspettiamo per il suo prossimo viaggio a Firenze.

Gentile cliente, la ringraziamo per le belle parole e siamo contenti di apprendere che abbia apprezzato le camere ed il soggiorno in generale, tutto questo ci spinge a cercare di fare sempre meglio per rendere ogni soggiorno bello come il suo. Grazie davvero e speriamo di riaverla presto nel nostro Hotel

Thank you, we are happy to have satisfied you and have shared your experience with Expedia travelers. We look forward to seeing you on your next trip to Florence.

Dear Customer, Thank you for choosing Hotel Grifone Firenze and for writing a review on your stay. The summary of her comment does not allow us to understand in what we have not satisfied her. We regret not being able to make you appreciate the efforts and the care put into daily activities, if you will be happy to come back we will be happy to work hard to make you live the experience at the Hotel Grifone to the fullest

Уважаемая госпожа Дорота, в этом случае нам требуется чуть более подробный и красноречивый ответ, а не ритуальный ответ, но что-то более точное, чтобы она поняла, насколько высоко мы уделяем внимание нашим клиентам. Мы точно восстановили то, что произошло, и мы можем только гражданским способом оспаривать то, что вы говорите, поскольку мы предоставили вам номер Classic, как вы забронировали; Отель Grifone предлагает номера как в главном здании, так и рядом с ним, всегда в нашей собственности. Номера Classic расположены по периметру внутреннего двора и оснащены элементами, напоминающими типичный тосканский стиль, которые идеально подходят для пребывания под знаменем флорентийских впечатлений. У нас не было студентов в отеле, но группа родителей с их детьми участвовала в футбольном турнире, после его доклада мы немедленно вмешались, и тишина вернулась. Примите наши искренние извинения за то, что не оправдали ваших ожиданий, в надежде, что в будущем это даст нам возможность продемонстрировать вам профессионализм и точность наших услуг.

Prezado hóspede, Agradecemos a sua gentil avaliação. Ficamos felizes em ler como a sua experiência no Hotel Grifone foi agradável em todos os aspectos: desde as boas-vindas da equipe, à limpeza do quarto, café da manhã e todos os serviços oferecidos para torná-lo o mais agradável possível a sua estadia conosco! Esperamos tê-lo novamente nosso. convidado. Atenciosamente