In life not all things go as planned, this trip was not exception. When we got to the condo the key pad on the door was not working. I will admit that in that moment I was flustered. We had a very stressful week leading up to our vacation as well as the actual trip to the beach. While I logged into the app to reach out to the owner another condo owner saw we were having issues. She went and got the maintenance guy for us, who was very helpful and friendly. He reassured us there would be a way to get us in. Between he and the owner they were able to get an onsite manager to let us in and give us a temp key. They determined the unit needed a new key pad, so the following day we did have to spend a few hours at the condo while this got changed out. Luckily our kiddos are older so this did not stop them. All in all everyone was friendly, worked quickly and all respected our time and that we were on a family vacation. As for the condo itself, it is super cute, very clean and comfortable. The location is great with the best views of the beach! LOVED IT!!!!