6/10 Satisfaisant
Philip C.
15 sept. 2025
Les points faibles : Propreté
Disappointing arrival at the house. We walked in to dead palmetto bugs (actually roaches, but we call them this in the South) spread across the entry foyer floor. Upon heading upstairs, the house inside temperature was 85 degrees. It took until late in the evening for the AC to get the temperature down to 73 degrees. I called Brunswick Vacation Rentals (BVR) to voice my displeasure and the answer I got was that the house was inspected earler in the week (not the day of our arrival) and that "the cleaning crew" was supposed to set the thermostat at 77 degrees. The BVR rep offered nothing but an apology and she argued that "their internal procedures had been/should have been followed". The most important driver of customer satisfaction is how providers respond when something goes wrong and BVR failed this critical test. They offered nothing but essentially a "sorry" and a shrug. Given this is my only experience with BVR I can only say that I cannot recommend doing business with them. With all of the above, another significant problem with this house is the very poor water pressure in the Primary Suite bath on the third floor. The pressure is so low that the beautiful walk in shower is essentially unusable. We called BVR to complain and they sent their repair guy who did nothing but rub his fingers on the nozzles to clean them and said "that should be a little better". It was not better.This is a modern, beautiful home and it is a shame how BVR ruined it for us.
Philip C.
Séjour de 6 nuits en septembre 2025
