Hôtels de luxe à Quartiers ouest, Illinois

« What a difference a year makes! Last year we stayed at this hotel for my husband's birthday. It was wonderful, the staff were pleasant and helpful. The corner room with windows on two sides was very nice. This year, I booked the same corner room for his birthday, but we were given a room with window on only one side and with the view of gravel and airducts. The front desk staff claimed they changed their computer system and lost the record of our room from last year. They did move us to...

« Personnel is amazing and courteous. The rooms are old and outdated, noisy air conditioner, muggy. Breakfast buffet is great, evening menu is extremely ordinary. »

« The hotel is comfortable, nice bed and linens. The shower was not good, drain not very functional and I was always wading in water. The bath was small and shallow, I was very disappointed with that as I enjoy relaxing in the bath while travelling. The whole hotel seemed dated and out of style. I felt a bit I was in a retirement community in Florida in the 1980's. I recommend they do some renovations soon. »

« All good »

« This was the second time my family stayed here for our annual week long vacation in the Chicagoland area. The original room I had requested with our planned well in advance reservations was not available due to a wedding party that was there upon our check-in. The comparable room we got was spacious and clean with plenty of storage areas to tuck away any luggage. The down feather pillows were so comfortable and the mattress was the perfect medium-firm without it feeling like 1000 other bodies...