Upon arrival, it was easy entry into the property, all rooms were clean and fully furnished (very comfy). We turned the heat up on the thermostat and the living room and upper corridor warmed up fairly quickly. However, when we went down to the rooms to sleep it was quite chilly throughout our stay luckily, we had blanket and warm clothes.
Also, we noticed since we arrived there was no hot water, we read and followed the instructions how to start up the water heater but failed to get it started (so no warm/hot showers after our long day of travel). The next morning, I texted management services(7:00a.m.) about the issue and they responded maybe an hour later saying they would send someone ever ASAP. Maintenance arrived around 1pm and failed to start the water heater, then informed us they would need to install another one. About an hour later maintenance arrived with another water heater and backup and began to uninstall old water heater and in with the new. The whole process took about 1 1/2 hours, and we had hot water by 5pm.(yay!) the workers we very fast and professional when they arrived. Despite the minor inconveniences (only reason for 3 stars not 5), we were able to make the best of the trip and property and overall had great time with family.