Mexiko und Lateinamerika: All-inclusive-Urlaub

Le faltó mucho personal, y los restaurantes siempre no tenían reservaciones disponibles

Schöne Anlagr, tolles Servicepersonal. Einrichtung im Zimmer etwas in die Jahre gekommen.

We had a nice stay at the GR Solaris hotel. The room with view to the ocean was amazing but we had always water problems in the bathroom. Unfortunately we had 2 problems at the restaurant. First, my younger daughter found a spine in the sausage. The restaurant responsible apologised and tried to make it better with one manager. The same day our second daughter was injured by something sharpen on her chair. A rescuer worker came to see the injury. Unfortunately nobody was checking at her after that day even trying to offer us something special for her. We were supposed to have VIP access but excepted the upgraded room, I did not really experience the vip access. Thanks to the entertainment team, especially coach Yzrael, Abraham, Christ and Leo. The girls at the kids club were always nice to our kids (Monti and Crissel). Special thanks to Pedro at the reception and Adnan and Joel at the lobby entrance. The breakfast was very good and the rest of the food was ok.

The hotel as well as (especially) the staff were extraordinary. The different dining options in the different restaurants, the immensity of the place, the environment, the beach, the helpfulness of the staff, were all fantastic. One thing I would improve: the various evening programs in the adult only part only lasted until 11pm. Being in the part of the hotel where only adults were allowed, the evenings could be extended a little later with maybe different theme evening.

Zimmer ordentlich und sauber, vielleicht mal renovieren. Personal super freundlich. Essen war immer gut, und ausreichen vorhanden. Frühstück auch immer alles da. Frisch geschnittenes Obst. Wir würden wieder dort hin gehen. Strand war nicht so optimal, aber die Pools immer sauber.

Die Zimmer inkl. Ausstattung sind veraltet und abgegriffen. Die Qualität des Essens ist je nach Restaurant sehr unterschiedlich und schwankt.